alternate thread title: "Is it possible to get blood from a stone?" i had a hellish, drawn out and ridiculously bad experience last week getting to and coming back from seattle to providence via Delta. i will not go into the boring details but the upshot is i got to seattle a day late (and missed some wedding stuff i was supposed to be a part of) and returned back to providence a good 18 hours late and did so only by renting a one-way car from JFK and driving home (one way car rental for 5 hours: $180. driving while stressed, overtired and on only 2 hours of sleep grabbed in an airport terminal in the past 30 hours: priceless.) delta says the issues were "weather related" and i say the issues were "gross incompetence" on their part. i am sure the truth lies somewhere in-between. i understand that Delta does not control the weather any more than i do, and i also understand the nature of air travel in 2007 is one of discomfort and inconvenience, and i am not one to wantonly bitch and moan, but i really got jerked around by delta and i am pissed beyond measure and want some kind of compensation/retribution for what i had to deal with. so the question is has anyone ever gotten anything back from an airline for insanely, ridiculously bad service? ultimately, my ideal resolution would be a full refund of the 2 plane tickets and a check to cover the rental car. i fully expect this will not happen, but i am wondering what other's experiences have been and what you did or did not do to get some satisfaction. i have been advised to write a detailed, upset but respectful letter to Delta and to Orbitz (where i bought the tickets) explaining exactly what happened and what i want in return.