getting my imac fixed!

Discussion in 'iMac' started by jpgpearson, Jan 1, 2010.

  1. jpgpearson macrumors newbie

    Joined:
    Nov 14, 2009
    #1
    I spent £1200 on a reconditioned Imac just over a year and a half age when the screen went, only half of it mind you, switched it on and the screen came on then the top half of the screen flicked off, put it into sleep mode and then out of it and the whole screen came on and then half flicked off.
    I took it to apple to get fixed no apple warranty it will cost you £400 for the repair I had no choice!
    It took a month for the repair,In the meen time I complained to them (if you buy a cheap pc it would last longer then that, I wanted to know exactly what was wrong I complained to the head of europe apple kept and getting the run around. I wanted to get any part that was replaced on my mac returned to me so I could get it checked out independently, we dont do that they said and eventually reduced the price by £50.
    The day arrived to pick up my machine i was happy my machine was ready but still unhappy. I demanded to see the head of the repair department and went over the same old spiel pointing out that the parts belonged to me. no joy he showed me some small print pointing out how they recycle the parts to fix machines, I pointed out that this makes things even worse your using shoddy parts and then charge people £400 to get their machines fixed!! and suggested that my machine hadnt been reconditioned properly. either you return the parts that were replaced (ps they dont find the exact fault in the machine if the screen is faulty they will replace the whole screen) or I want the fix for free, I have spent alot of money on this and Im getting in other customers in listening now and this is the second time I have had a dodge product (power book G4 2003 white splodges on screen which was recalled) this should be a recall not charging me £350 !!! eventually I took my imac home with no charge ! a good result just something people should be aware of.:D
     
  2. gjw4u macrumors 6502

    Joined:
    Dec 2, 2008
    Location:
    Switzerland
    #2
    jpgpearson, first, let me welcome you to forum.
    After reading your post, I'm still not quite sure what it is you are trying to say or point out.
     
  3. archipellago macrumors 65816

    Joined:
    Aug 16, 2008
    #3
    Welcome to the world of Apple UK...... pretty much just how they treat everyone..appalling.

    oh... paragraphs would help next time..!;)
     
  4. nufanec macrumors regular

    Joined:
    Sep 10, 2005
    #4
    So, let me get this straight. You spent £1200 on a computer and didn't safeguard your purchase by taking the optional the extended warranty. You then get pissed when something that can go wrong does - is this fair summation? It's a bit of a ****** scenario, but one partially of your own making - extended warranties are offered exactly for this reason.

    There are also some inconsistencies/errors in your arguments:
    1- You had a choice not to go ahead with the repair at £400. It's not as if they held a gun to your head and made you agree to the repair, you chose to go ahead. There were other cheaper options such as using an external display.
    2- A cheap PC might last longer than that, but there are very good chances that it would not. For future reference it might be worth remembering that things can go wrong. This is why companies offer extended warranties.
    3- No PC manufacturer would actually go in and repair the LCD panel or other components individually. This is because they don't make the parts. Computer repair is almost always carried out by part replacement, not part repair. Those parts are then sent back to their respective manufacturers where they will possibly be refurbished.
    4- There is nothing to suggest that your computer had not been refurbished correctly. It worked for about a year and a half. A part unfortunately failed, it sucks but these things do happen. However, the fault you encountered can happen to any LCD panel, not just one inside a refurbished computer.
    5- Why should it be a recall? Do you understand what recalls are and why they happen? A recall occurs when a large number of customers are affected by a widespread issue, generally caused by either faulty design or faulty production of a part on a large scale. A good example would be the MacBook Pro's with the NVIDIA card failure. A very large number of people experienced this problem so the repairs are carried out the free of charge regardless of AppleCare extended warranty. The issue you experienced is not widespread but can happen - does this mean there should be a recall? No.
    6- You probably didn't get your repair carried out free of charge due to your impeccable reasoning and well thought out arguments (see previous points), but due to the fact the person you were dealing with lost the will to live :p

    Also, please learn the merits of good (or even just intelligible) spelling and grammar. Your post is, for the most part, incoherent and there are large sections where I don't have a clue what you are trying to say :)
     
  5. Alvi macrumors 65816

    Alvi

    Joined:
    Oct 31, 2008
    Location:
    Mars
    #5
    The fixing is so expansive because the Graphics card (which failed) is integrated in the Logic Board (Motherboard) and they have to replace the whole thing, you should've got Apple Care, now you have 2 choices, pay that huge ammount or sell it on eBay for a good amount, i sold mine which had the same problem for 400$
     
  6. sparkie1984 macrumors 68000

    Joined:
    Dec 20, 2009
    Location:
    a small village near London
    #6
    applecare is your friend there mate!!!

    god its damn hard to read when you dont put paragraphs in......

    oh and in the uk if you complain about anything enough they'll cave in eventually, thats why were known as a country of whingers ;)
     
  7. SnowLeopard2008 macrumors 604

    SnowLeopard2008

    Joined:
    Jul 4, 2008
    Location:
    Silicon Valley
    #7
    Stop bitching (sorry mods) about how if you just go all crazy and yell and scream you'll get your way. It's so childish.

    First time I read this, I missed the part about you not having AppleCare warranty (hint: use paragraphs/breaks). Now that I reread it and realized you were OUTSIDE of your 1 year warranty, I have the say this. Apple is not responsible for manufacturing defects outside of 1 year unless you purchase the extended warranty. This is the practice/policy for most computers. The parts don't belong to you because of the warranty's fine print. I'm too tired to go over the whole thing, but the conclusion is this: it was mostly your fault.
     
  8. CoolHotCold macrumors member

    Joined:
    Dec 2, 2009
    #8
    First of all, I work in a large retail shop/repair group in the UK.

    If you moan or put illogical arguments my way that is the fastest way for me to stop caring and go on autopilot mode.

    Also, generally Monitors don't stop working apart from accidental damage or power spike. Use the Sale Of Goods Act.

    Pay £50 to £100 for a independent report that says the fault was there since the beginning and send the report and Cost for the report to the HQ of whoever you purchased it from.

    Within 5 to 10 days you'll get a cheque for the cost of the report and depending how cost effective it is, either authorization for a repair or replacement or vouchers.

    This works for items up to 6 years (5 in Scotland). Just because its outside of warranty (and in fact its 6 months by UK law but manufacturers offer a year ) doesn't mean you aren't covered. And purchase on credit card too also helps a lot.
    Within 6 months the manufacturer has to prove it wasn't there since day one. Outside of 6 months you have to prove it.

    Obviously AppleCare / Extended warranty are easier to deal with and quicker too.

    Hope this helps people.
     
  9. jpgpearson thread starter macrumors newbie

    Joined:
    Nov 14, 2009
    #9
    replacement parts

    when apple tell you that they do not return replaced parts, because they refurbish them and then recycle, and then expect you to either pay for apple care or £400 to get your machine fixed on parts which should last 45000 hours (cold cathode tubes according to manufacture). apple should be fixing these machines for free due to the amount of money the machine costs and the amount profit they get, they will soon be using better quality suppliers.
    As im not the only one look on youtube mac needs to up its game!!
     
  10. archipellago macrumors 65816

    Joined:
    Aug 16, 2008
    #10
    very true, and in my experience with small claims court over here.... the opinion that £1k+ worth of computer equipment (static) should last (with normal use) 3 years is broadly held!
     

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