Ive dropped my iPhone 5C more times then I can count. The screen actually pops out of the plastic shell regularly, but the phone has been a champ never failing. But yesterday was it. Finally the screen will not light up. Cant see anything. Out of fear of losing my data, I quickly plugged the phone in and despite not being able to see the screen or use the screen, iTunes does recognize the phone and I was able to get my photos/videos off the phone. However whenever I try to do an actual Backup, the backup simply sits there on Step 2, not moving forward, even after being plugged in for 24 hours now. So although I was able to get my pohotos/videos off the phone, I can't get my text messages off the phone without a full backup it seems. I'm hoping its just an issue of a wire disconnected or broken and that the phone itself is just fine. Going to ask Apple to replace the screen today. My Question Does anyone with a 5C know from experience, will apple do a factory reset and wipe my data by default with a screen repair? If apple is going to 100% wipe my data with this type of repair, should I take my chances with one of these mall kiosk screen repair ppl and hope they don't touch my data? Thanks!