Getting out of "Apple ID Blocked" hell ?

Yup, Apple has locked my ID for security reasons so I can't even post questions about it in the Apple support forums.

When we travel we buy prepaid sims for our iPhone, country by country. Each time we buy a new sim Apple requires that we verify our Apple ID before they will re-enable our account.

This last time our mail server happened to be off-line so when we requested the unlock instructions the e-mail that was supposedly sent never arrived. We set up a back-up e-mail address with Apple earlier this year and that is a gMail account. Nothing arrived at that address either.

Now our mail server is back up but repeated requests for the unlock e-mail just results in a message saying 'e-mail sent', but nothing ever arrives. I must have tried a dozen times by now.

I also tried the security question route but the answers I would have given are not the ones they have on file. The Apple ID is probably 20 years old and I have no record of ever having specified answers to security questions, I have a record of my passwords over time.

Since I am in Central America I am really stuck. The phone call option won't work because it would be an international call-back for them and they provide no number that I have found where I can call them (internationally).

Kafka would be inspired but I'm just looking for any ideas for how to get out of this impossible situation.

Thanks,

-Sven

 

I didn't find any numbers listed on the support page, only an option to have them call me as soon as possible or schedule a time for them to call. I don't think they will call me in Costa Rica where I am right now. If I don't VPN in to the site via San Francisco it gives me a Costa Rica specific support page which has no contact options at all, period !

I'll try the security questions with different capitalization.

Thanks for the suggestions !!


-Sven

 

Thanks again. I tried the security questions again and this time got a different set and I got in !

I guess it takes a while for the unlock to trickle through the system because when I went to log into iChat it still said the account was blocked.

Of course, it is still a mystery why the e-mail option doesn't work, but I'll just cross my fingers for now.

Really appreciate your suggestions !



-Sven

 

That was one of the first things I checked. They aren't.

In the past when this hassle has happened the e-mails did come through but I suspect that since our server was down for more than a week the Apple mail-bot decided that the bounces meant an invalid address and stopped sending even after our server was back up.

Appreciate the suggestion none the less.


-Sven