Getting repair without genius bar reservation?

Discussion in 'MacBook' started by nick1516, May 30, 2010.

  1. nick1516 macrumors 6502a

    nick1516

    Joined:
    Sep 21, 2008
    #1
    Earlier today my macbook palm rest started to crack. Since this is a known issue I believe apple will fix it for free on my early 2009 macbook. I was going to go tomorrow since I don't have school but I guess you have to make a reservation 2 days in advance :confused:, will I even be able to talk to anybody about it without an appointment or should I try to go another time?
     

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  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #2
    Depends on the store. Some are very busy, some are not.
     
  3. J&JPolangin macrumors 68030

    Joined:
    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #3
    ...try going on line and making an apt... I've made appts on line same day in a store before... you never know how busy they are... you can also get wait listed in the store if your patient...
     
  4. nick1516 thread starter macrumors 6502a

    nick1516

    Joined:
    Sep 21, 2008
    #4
    I did, the soonest I could make one was tuesday.
     
  5. nick1516 thread starter macrumors 6502a

    nick1516

    Joined:
    Sep 21, 2008
    #5
    I called the apple store and they said I could just drop it off and it would be shipped off to be fixed(even though I heard it only took about 45 minutes and they could do it in store :confused:), is there anything besides backing up both my partitions that I should do before bringing it in(should I bother with putting the original hard drive and ram back in?).
     
  6. nick1516 thread starter macrumors 6502a

    nick1516

    Joined:
    Sep 21, 2008
    #6
    Took it in earlier and they told me it would probably be a few days, but it was done within an hour:D, since they replaced the whole top case it got rid of an issue I was having with my trackpad, got to love good customer service.
     
  7. R94N macrumors 68020

    R94N

    Joined:
    May 30, 2010
    Location:
    UK
    #7
    Excellent. In many surveys, Apple has some of the best customer service in the industry. Glad it was fixed :)
     
  8. ouimetnick macrumors 68020

    ouimetnick

    Joined:
    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #8
    Just be warned that the replacement top assembly will probably have the same issue. Apple doesn't solve the problem, but replaces it with a top panel with the same defect.
    Some people had the issue, and were told the new top is thicker. Well they then had the problem again.
     

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