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Discussion in 'Mac Basics and Help' started by brianmacc50, Oct 30, 2016.
I somehow got Safe Finder on my Mac. How do I get Rid of it?
MalwareBytes should clean that off for you.
My computer said I needed to upgrade to a new Flash Player......some how I ended up with SAFE FINDER which loads when clicking Safari.......I got a real insult when I called Apple Care.....told them my situation and after them trying a few things that did not work........the tech got upset with me and just hung up. Never called back.........I have only used my Apple care 2 times total.....what a way to treat users. Hope to find a fix for this Flash Player. But for sure I am going to do my best to complain about the Apple numskull who just flipped me off. Is this rude behavior from AC...something others here experience?
Change your homepage and run Malwarebytes. Don't install things from untrusted sources.
I've never had a rude advisor when I've called AppleCare.
bcave098....thanks for your reply. Yes your correct on the fix...running Malwarebytes which suggested a change of homepage. The tech/advisor was just the opposite of what you described. After being on hold for 45min he came on seemly expecting me to understand and execute his every request. It's pretty easy to pickup on the mood of others when combining their tone of voice, harshness, and especially a lack of friendliness or concern. All of which this fellow did not exhibit in any manor. At least for me this experience made me realize first hand that sometimes the very people we hirer and count on to be there for us when needed, just stiff their responsibility and in this case disconnect themselves and leave the stage. I am certain this is not the usual happing with Apple Care......but rest assured I am going to report this occurrence to the powers that be..........and just maybe they might be appreciative knowing they have an employee in their midst that needs reprimanding or better yet give him a job of sweeping the floor. His attitude disqualifies him for customer services of any kind. Am I pissed, yes my 169 bucks or what ever it costs for extended Apple care was in my case a wash, I got nothing for my efforts to protect my iMac which I truly appreciate.
Heads up to Macrumors for a good job well done.