So today I went I to Vaughn Mills to the GA kiosk to have my matte sides and back replaced. I used a case that mucked them up. So naturally I ask for the replacement without installation, because as I was told I could go to any kiosk and simply ask for a replacement and get one without having to pay for installation. Now the lady tells me that if I do it this way, I will from hence forth have to get my replacements from head office instead of at the kiosks. She said this is policy. Has anyone else heard of this? I thought it was absolute ********.