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tl01

macrumors 68020
Original poster
Jun 20, 2010
2,350
649
I am trying to help my sister in law with her iPhone 6 or 6s. Her purse was recently stolen and she received a “new” phone from her carrier. I suspect it was previously damaged since the power button is a little sticky. More importantly, it has a mind of it’s own. Sometimes when you touch the screen it doesn’t respond and other times it acts like someone is touching it when no one is.

Have you ever seen this be software? I have convinced her to let me delete it and start from scratch tomorrow. Just wondering if it is futile:). Thanks!
 

eyoungren

macrumors Penryn
Aug 31, 2011
28,993
27,264
…and she received a “new” phone from her carrier.
All four carriers are notorious for using Asurion/Asurant for replacement devices, and this company (one and the same) is notorious for it's lack of quality control and use of non Apple-OEM parts when refurbing devices.

You can either demand the carrier fix the problem by sending a new replacement or take the device to Apple and see what they can do for you there. But seeing as your sister-in-law has already started down this path with the carrier she should probably stick with that.
 
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Jim165

macrumors regular
Jul 24, 2015
101
47
If it really is ASSurion providing her the replacement phone, just keep sending them back as defective. They probably will be defective anyway...after the 3rd return, they will send a brand new unopened phone, and sometimes it’s an upgrade. They always cycle through the crap phones before actually sending a decent one (my experience)....
 
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tl01

macrumors 68020
Original poster
Jun 20, 2010
2,350
649
All four carriers are notorious for using Asurion/Asurant for replacement devices, and this company (one and the same) is notorious for it's lack of quality control and use of non Apple-OEM parts when refurbing devices.

You can either demand the carrier fix the problem by sending a new replacement or take the device to Apple and see what they can do for you there. But seeing as your sister-in-law has already started down this path with the carrier she should probably stick with that.
I was thinking the same thing but they are in the process of moving from Germany to Japan....and they are currently in the us. I don’t think she will be able to go back to them as she no longer has service with them. I don’t know how her carrier replaces phones. Did an erase all data and settings and it is marginally better however she still cannot adjust her volume with the buttons on the side. It seems the buttons work but the bars that light up as you increase the volume don’t exist. We have the toggle on for adjusting volume with buttons. Is there something’s we should adjust??
 

eyoungren

macrumors Penryn
Aug 31, 2011
28,993
27,264
I was thinking the same thing but they are in the process of moving from Germany to Japan....and they are currently in the us. I don’t think she will be able to go back to them as she no longer has service with them. I don’t know how her carrier replaces phones. Did an erase all data and settings and it is marginally better however she still cannot adjust her volume with the buttons on the side. It seems the buttons work but the bars that light up as you increase the volume don’t exist. We have the toggle on for adjusting volume with buttons. Is there something’s we should adjust??
I have absolutely no idea how to help you. There are no 'adjustments' to make the volume HUD appear on a stock device. It's supposed to just happen.

What you describe sounds exactly like a faulty device and I know of no way other than repair or replace that will fix that.
 

tl01

macrumors 68020
Original poster
Jun 20, 2010
2,350
649
Agreed! I told them I will sell them an iPhone SE we brought with us because they didn’t want to spend a lot of money on a new phone.
 
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