Hi guys, I need urgent help on a recent unhappy experience with Apple please! I live in Toronto. I bought $200 gift card before Christmas from a Apple Store (in Mall A) on Dec 19, and gave to my friend on Dec 23 as a Christmas gift. (I purchased with my credit card). However my friend checked and found the balance was 0.00 on the same day Dec 23. I had to ask my friend to bring me back the card, I planned to give Apple Store a big complaint as this was too embarrassing and I was very upset. So I brought back the card to the store yesterday and asked why there was no money in there?! The store manager spoke with me and told me they tried to track down the gift card.... and it showed after 4 hours after I purchased on the same day Dec 19, the card was redeemed in another local Apple Store (in mall B)! This is too weird as the card was always in my bag with me before I gave to my friend on Dec 23, and it was all well sealed until my friend scratched the code trying to check the balance. I explained to the store manager and she seemed believe me, however she said this is abnormal transaction - purchase then redeem, and she can not do anything. The only thing she can do is to escalate to their finance dept and to see what they say. She even suggest me to report to police. This was not a satisfied answer. So I called the 800myapple number and expected if the customer service line could give me some better suggestions or at least a better way to get this resolved. Calling and talking with them for more than one hour, my call ended up was transferred to my local store again, I didn't get any help. So does that me I could never get my money back? I feel so frustrated and I feel so innocent that the only thing I did was buying a gift card from the store and then my money was gone! Has anyone here had similar issue? Shall I just wait for answer from the store, or shall report to the police? Now I am suspecting the store employee who sold the card to me... my gift card information could be stolen at the moment she scanned it, they could then go to another store and spend the money. This was the only possibility, as NOBODY else knew that I bought a gift card on that day! I asked the store manager to track down and get more information if possible, like that person bought what using my gift card, did he use any credit card? But the store manager told me this is beyond her authority and she can only raise to finance dept and see the what they say. Thanks guy for reading this , a bit too long. I couldn't find any email address or department where I can send a official complaint, any suggestion will be highly appreciated !