I am an Project Manager that works for a large Mac/ iPhone/ iPad news site. (I can't say which one for "reasons", but we also publish a magazine) You can imagine how often I get emails from developers about promoting apps. So I received a video peek last week of an unreleased iPad App and I was somewhat impressed, shot it off to our internal staff and very similar responses. The developer contacted me the other day and sent me a promo code. I played with the app, had some comments and sent them off to the developer along with some questions. I must say I was very impressed with his promptness and support. These days people just pump out apps with NO customer support! It is very bad for the consumer. Sometimes these developers don't even have a website or contact information. Well it was such a pleasure working with him! I assured him that his iPad App will be in next months magazine for sure. I will make sure of it. Customer Services seem to be a forgotten art. So I ask, what type of experiences have you all had with emailing or getting support from developers? Just trying to gather some info for a possible article. "Bob"