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MCAsan

macrumors 601
Original poster
Jul 9, 2012
4,587
442
Atlanta
http://appleinsider.com/articles/14...takes-creative-cloud-down-for-nearly-24-hours

Adobe ID failure takes Creative Cloud down for nearly 24 hours
By AppleInsider Staff

Subscribers have been unable to sign in to any Adobe services, including Creative Cloud — which allows users to "rent" access to the company's suite of creative applications — since Wednesday evening, leaving many who depend on the company's offerings in the lurch.
Problems began to pile up for Creative Cloud beginning around 3:00 p.m. Eastern Standard Time on Wednesday, when some users found themselves unable to download applications. That was followed by an issue with modifying team accounts, failures affecting the ability to purchase new Creative Cloud subscriptions or create new Adobe IDs, and finally the sign-in problem.

Adobe has been largely silent on the subject since Wednesday evening, save for a handful of apologetic tweets and a promise to "restore as soon as possible." The root cause appears to be a failure of the Adobe ID system, which is to Adobe's products what the Apple ID is to Apple devices and services.

Because Creative Cloud applications require users to be online to verify their subscription, subscribers who already have the software installed may be able to work around the authentication problems by taking their computer offline before opening the applications.

Adobe stopped offering standalone versions of their popular Creative Suite last year, forcing those who wished to upgrade to the newest edition to purchase it on the Creative Cloud subscription model. Many users criticized that decision, often citing potential scenarios much like this one.
 

jwhazel

macrumors regular
Sep 22, 2005
222
77
:rolleyes:

Because Creative Cloud applications require users to be online to verify their subscription, subscribers who already have the software installed may be able to work around the authentication problems by taking their computer offline before opening the applications.

Let me fix that for you:

Because Creative Cloud applications require users to be online once every 30 days to verify their subscription, subscribers who already have the software installed continue to work as normal.
 

LethalWolfe

macrumors G3
Jan 11, 2002
9,370
124
Los Angeles
Lots of misinformation about this as it's not impacting all users. For example, none of my CC apps have failed to open. All that's happened is a window popped up saying the software can't connect to the servers and I'll need to connect by August 8th. People that want to install software or log in for the first time (or log in under a different name in a shared computer environment) are the one's having problems. But even those problems can be worked around temporarily by switching the software to the 30-day trail mode (which is fully functioning).
 

MiniD3

macrumors 6502a
Mar 9, 2013
733
264
Australia
All Good Here!

Yes, I could not log in to download apps but PS working OK
I'm sure they will work it out
....Gary
 

MacCruiskeen

macrumors 6502
Nov 9, 2011
321
5
:rolleyes:
Because Creative Cloud applications require users to be online once every 30 days to verify their subscription, subscribers who already have the software installed continue to work as normal.

As long as that 30-day login doesn't occur during an outage. But it does seem to be the case that the actual affects for any user depends on what services they need; not everyone is being affected equally.
 

MCAsan

macrumors 601
Original poster
Jul 9, 2012
4,587
442
Atlanta
The episode just makes me glad I have Aperture and LR locally with all my plugins.

If it can happen once, it can happen again.
 

Jessica Lares

macrumors G3
Oct 31, 2009
9,612
1,056
Near Dallas, Texas, USA
Adobe Flash told me that I had until August something to go back online and verify my subscription when I was using it offline the other day. So technically speaking, they give you more than 30 days.

I finally cancelled mine on Wednesday though.
 

jeremysteele

Cancelled
Jul 13, 2011
485
394
So.... maybe I'm in the minority here... but it seems to be blown out of proportion. At least from my perspective, everyone could still access their apps, just not download them.

Guess my entire workplace (almost all remote workers like me - with people in the US, UK, asia, etc) must run on fairy dust... since none of our CC apps went down. None of us even had a clue anything was up until I logged on to the main CC website to check something. All of our machines are online constantly, since we work off dropbox and google - so it aint like we did any workarounds.

Because Creative Cloud applications require users to be online to verify their subscription, subscribers who already have the software installed may be able to work around the authentication problems by taking their computer offline before opening the applications.

Yep, guess my workplace runs on fairy dust. Either that or everyone is blowing it out of proportion. As has been said, it doesn't verify every run... wish bloggers would do their dang research.
 

themumu

macrumors 6502a
Feb 13, 2011
727
644
Sunnyvale
For what it's worth, there is nothing inherently wrong with online services, heck, most people have been tied to an online service that is as critical as online services go, and for much longer: email! On a scale of 1 to 10, how freaked out do most people get if their cannot reach they email server to send and receive emails? Somewhere around 20? ;)

Do email outages happen? Rarely, but they do. When that happens the provider (if they are any good) will look into what caused it and try to prevent it from happening again. We've been doing this with email for decades, and things have been improved and streamlined many times over. The same will happen to other "cloud" services, such as Adobe's offerings.
 

jwhazel

macrumors regular
Sep 22, 2005
222
77
It's called confirmation bias. I could post a blog that says "CC causes cancer in users" with no factual evidence to support it and the anti adobe types would be all over it. I could post a blog that says "CC actually saves money over time" and post some elaborate charts as evidence and they would dismiss it.

If any of the anti adobe types want to parrot an actual usability issue from this, teams who use the cloud storage for collaboration can't access their files. Not too terribly bad considering all my programs still work fine and I obviously keep local backups. But something I'll have to consider accounting for going forward with my subscription at work. Not nearly enough to make me dislike the subscription model.
 

nburwell

macrumors 603
May 6, 2008
5,442
2,356
DE
My FB news feed was full of Adobe complaints from fellow photographer friends yesterday. I'm still using CS6 and LR5 without the cloud, and I'm completely happy with that.
 

MacCruiskeen

macrumors 6502
Nov 9, 2011
321
5
It's called confirmation bias. I could post a blog that says "CC causes cancer in users" with no factual evidence to support it and the anti adobe types would be all over it.

Just because I still haven't forgiven them for killing the Mac version of FrameMaker and saddling us with an inferior product doesn't make me 'anti-adobe.' Well, not entirely, anyway.
 

ChrisA

macrumors G5
Jan 5, 2006
12,555
1,666
Redondo Beach, California
This is NOT a big deal for users because

1) your data and apps are all on your computer, you can still get to it even if the web site is down or you unsubscribe or Adobe goes away forever

2) you only need to connect once a month to verify the license.

This is bad for Adobe because they can't sell any new subscriptions if their web site is down.

----------

The episode just makes me glad I have Aperture and LR locally with all my plugins....

Comments the above show that STILL many people do not understand how Adobe CC works. I think this is a failure on the part of Adobe's marking people. They should make it more clear.

In Adobe's system the apps and the data ARE on your local computer. Just like with Aperture.

The difference is the term of the license agreement and how it is verified.
 

Alexander.Of.Oz

macrumors 68040
Oct 29, 2013
3,200
12,499
I had no idea it occurred, my cloud symbol was there and I was logged in the whole time!

I don't see it as any different to using online banking, which is also plagued by problems of it's own, but no one complains as vocally about that when it craps itself... :confused:

Personally, I find it cheaper than having to outlay the $1,000 up-front for Photoshop alone at $10 per month, currently, for the photography package with Lightroom too.
 

chrono1081

macrumors G3
Jan 26, 2008
8,450
4,148
Isla Nublar
I like paying $10 a month for Photoshop and Lightroom (I'd gladly pay an additional $10 for After Effects too but I don't use it often enough to justify $50).

There's a lot of misinformation here.

First: You don't log into Creative Cloud every time you use it. The software tries to connect every 30 days, if it can't it starts a 30 day trial even if you already had one before.

As soon as it connects again you're good to go. Frankly I'd gladly deal with a small hiccup like this verses shelling out $700 for one piece of software.
 

MCAsan

macrumors 601
Original poster
Jul 9, 2012
4,587
442
Atlanta
This is NOT a big deal for users because

1) your data and apps are all on your computer, you can still get to it even if the web site is down or you unsubscribe or Adobe goes away forever

2) you only need to connect once a month to verify the license.

This is bad for Adobe because they can't sell any new subscriptions if their web site is down.

----------



Comments the above show that STILL many people do not understand how Adobe CC works. I think this is a failure on the part of Adobe's marking people. They should make it more clear.

In Adobe's system the apps and the data ARE on your local computer. Just like with Aperture.

The difference is the term of the license agreement and how it is verified.

I FULLY understand how the Adobe cloud works. I am glad all my apps are purchased local copies with no subscriptions needed for Aperture, LR, and all my plugins.
 

jwhazel

macrumors regular
Sep 22, 2005
222
77
I FULLY understand how the Adobe cloud works.

Do you? Because it sounds like you're trying to make the inference that CC apps somehow aren't local and that this sign-in issue somehow prevents subscribers from accessing their apps and working like normal.

MCAsan said:
Glad I am not in the Adobe cloud

MCAsan said:
I am glad all my apps are purchased local copies with no subscriptions needed for Aperture, LR, and all my plugins.
MCAsan said:
The episode just makes me glad I have Aperture and LR locally with all my plugins.

If thats not what you're indicating then fine, but I don't see why you feel the need to so gleefully point out that your workflow apps are local. What does that have to do with anything? I, and everyone else in this thread with CC, have local apps too. You [couldn't] sign in with adobe ID. App's still worked fine. They didn't magically get erased from our hard drives.
 

hiddenmarkov

macrumors 6502a
Mar 12, 2014
685
492
Japan
Do email outages happen? Rarely, but they do. When that happens the provider (if they are any good) will look into what caused it and try to prevent it from happening again. We've been doing this with email for decades, and things have been improved and streamlined many times over. The same will happen to other "cloud" services, such as Adobe's offerings.

The catch with e-mail is you have to know its down.

Unless your sender is the call right away type, mail can rot for abit in a holding pattern and it doesn't raise flags. My exchange cluster has had its days where it needed some TLC. We can get about 2-3 hours before the phone calls come in during working hours.

We can get 8+ hours over night easy after COB when unless truly into working for free after hours most are more the its 1630 and time to go home and cares about mail again only at 0730 next day.

Well that and e-mail has bypasses. Cluster node 1 died, roll over to 2. When adobe has these blackouts....its all down. When authentication is an issue adobe can have a 200 node cluster, you aren't getting to it if you can't handshake with your credentials.
 

inplainview

macrumors member
May 3, 2014
62
63
I to have no idea what the fuss is. I could not log in but so what? Do people look for a reason to complain about a non-issue. I could see it if the outage lasted 25 days, then maybe yeah, I would start to get nervous. Some people really need to get their priorities straight. There are far more important things to worry about.
 
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