glass crack without hitting, is a known issue?

[al404]

I lift the watch so see what it was and I noticed the glass floating

I did not hit or drop my apple watch intact is a really strange crack that goes alla around the glass
Glass center isn't broken

Not sure I have to check but my Apple Watch should be out of warrantee but I should have a third party warranty that should cover NOT accidental damages, not sure what they do if is a know issue

Here some photos
Is an Apple Watch 4

what should I do?

 

[kohlson]

If there are no obvious signs of distress or damage, I would return it to Apple and ask them to replace it. AW4 is less than a year old.

 

[al404]

Sorry I guess is V3 before last one before restyle
I'm pretty sure I bought it about about 2017

No show or damage are reported on the glass or on the watch
It is pretty similar to a crack generated on glass from a strong heat shot that my watch did not receive

If the would not recognize it as an issue it would cost € 251,20 that would not spend, obviously

 

[ftaok]

Is the battery swollen? Take it in and let them look at it. You're in Europe where 3 year warranty are common, right?

 

[al404]

Is the battery swollen? Take it in and let them look at it. You're in Europe where 3 year warranty are common, right?

we have 2 years for private, but I did ask for invoice as freelance and warranty drops to 1 year that's why I did the extra warranty with 3rd party company

 

[44267547]

If there’s no sign of impact to the Apple Watch, then it’s possible it _could_ be a battery expansion/swelling, and I would just power it off and let Apple inspect it for a warranty claim.

 

[al404]

not share how battery should look

If there’s no sign of impact to the Apple Watch, then it’s possible it _could_ be a battery expansion/swelling, and I would just power it off and let Apple inspect it for a warranty claim.

not sure if battery should look like this

 

[robotica]

not share how battery should look


not sure if battery should look like this

View attachment 834628

Looks swollen to me! Definitely take it to the Apple store.

 

[willmtaylor]

That’s a swollen battery. Make an appt. with Apple. They’ll almost certainly swap it out for you.

 

[44267547]

not share how battery should look


not sure if battery should look like this

View attachment 834628

If you look at your picture/watch, there’s a pouch that actually is intended to surround the battery that inflates like a balloon on purpose, so it doesn’t expel gases, you indeed have a swollen battery, and you will be covered under warranty.

 

[al404]

thanks guys, as soon as I will get an answer for apple I will post that back. Tomorrow in Italy is holiday... Wednesday I will contact them

is this a know issue?

 

[JLH81]

thanks guys, as soon as I will get an answer for apple I will post that back. Tomorrow in Italy is holiday... Wednesday I will contact them

is this a know issue?

What causes a swollen battery?

 

[willmtaylor]

thanks guys, as soon as I will get an answer for apple I will post that back. Tomorrow in Italy is holiday... Wednesday I will contact them

is this a know issue?

Google Apple Watch swollen battery.

 

[Longkeg]

is this a know issue

Yes and no. Apple doesn’t make the batteries that go into their devices. Various vendors are contracted to manufacture them for Apple according to Apple’s specifications. Quality control is very good but occasionally bad ones slip into the supply stream. This happened to me with an iPhone X that was 14 months out of warranty. Apple replaced the phone with no questions. They took one look and as soon as they could process the paperwork I walked out of the Apple store with a new iPhone X. They should do the same with your watch. Apple wants your old watch to inspect what went wrong so they can improve future designs.

 

[al404]

Google Apple Watch swollen battery.

looks like mine

[doublepost=1556664924][/doublepost]

Yes and no. Apple doesn’t make the batteries that go into their devices. Various vendors are contracted to manufacture them for Apple according to Apple’s specifications. Quality control is very good but occasionally bad ones slip into the supply stream. This happened to me with an iPhone X that was 14 months out of warranty. Apple replaced the phone with no questions. They took one look and as soon as they could process the paperwork I walked out of the Apple store with a new iPhone X. They should do the same with your watch. Apple wants your old watch to inspect what went wrong so they can improve future designs.

did you call apple before going to apple store?
because in my town I only have an official Apple repair shop

 

[Longkeg]

What causes a swollen battery

Could be age. Could be excessive heat. Could be a bad charger but it’s usually, and Apple seems to assume this, a manufacturing defect.

 

[al404]

Could be age. Could be excessive heat. Could be a bad charger but it’s usually, and Apple seems to assume this, a manufacturing defect.

In my case is not bad charge, because I use my Apple Watch as a standalone device and pair once in a while with iPhone
So i do charge my watch every 3/4 days I guess, and only for required time. As soon as the watch reach 100% I get it off charger. Never charged over nite or left all day over the charger.