glass crack without hitting, is a known issue?

Discussion in 'Apple Watch' started by al404, Apr 30, 2019.

  1. al404 macrumors 6502

    al404

    Joined:
    Apr 24, 2011
    Location:
    Novara, Italy
    #1
    I lift the watch so see what it was and I noticed the glass floating

    I did not hit or drop my apple watch intact is a really strange crack that goes alla around the glass
    Glass center isn't broken

    Not sure I have to check but my Apple Watch should be out of warrantee but I should have a third party warranty that should cover NOT accidental damages, not sure what they do if is a know issue

    Here some photos
    Is an Apple Watch 4

    what should I do?

    IMG_6382.jpeg IMG_6383.jpeg IMG_6384.jpeg IMG_6385.jpeg IMG_6386.jpeg IMG_6387.jpeg IMG_6388.jpeg IMG_6389.jpeg
     
  2. kohlson macrumors 68000

    Joined:
    Apr 23, 2010
    #2
    If there are no obvious signs of distress or damage, I would return it to Apple and ask them to replace it. AW4 is less than a year old.
     
  3. al404 thread starter macrumors 6502

    al404

    Joined:
    Apr 24, 2011
    Location:
    Novara, Italy
    #3
    Sorry I guess is V3 before last one before restyle
    I'm pretty sure I bought it about about 2017

    No show or damage are reported on the glass or on the watch
    It is pretty similar to a crack generated on glass from a strong heat shot that my watch did not receive

    If the would not recognize it as an issue it would cost € 251,20 that would not spend, obviously
     
  4. ftaok macrumors 603

    ftaok

    Joined:
    Jan 23, 2002
    Location:
    East Coast
    #4
    Is the battery swollen? Take it in and let them look at it. You're in Europe where 3 year warranty are common, right?
     
  5. al404 thread starter macrumors 6502

    al404

    Joined:
    Apr 24, 2011
    Location:
    Novara, Italy
    #5
    we have 2 years for private, but I did ask for invoice as freelance and warranty drops to 1 year that's why I did the extra warranty with 3rd party company
     
  6. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    If there’s no sign of impact to the Apple Watch, then it’s possible it _could_ be a battery expansion/swelling, and I would just power it off and let Apple inspect it for a warranty claim.
     
  7. al404 thread starter macrumors 6502

    al404

    Joined:
    Apr 24, 2011
    Location:
    Novara, Italy
    #7
    not share how battery should look
    not sure if battery should look like this

    IMG_6392.jpeg
     
  8. robotica macrumors 6502a

    robotica

    Joined:
    Jul 10, 2007
    Location:
    Edinburgh
    #8
    Looks swollen to me! Definitely take it to the Apple store.
     
  9. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #9
    That’s a swollen battery. Make an appt. with Apple. They’ll almost certainly swap it out for you.
     
  10. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #10
    If you look at your picture/watch, there’s a pouch that actually is intended to surround the battery that inflates like a balloon on purpose, so it doesn’t expel gases, you indeed have a swollen battery, and you will be covered under warranty.
     
  11. al404 thread starter macrumors 6502

    al404

    Joined:
    Apr 24, 2011
    Location:
    Novara, Italy
    #11
    thanks guys, as soon as I will get an answer for apple I will post that back. Tomorrow in Italy is holiday... Wednesday I will contact them

    is this a know issue?
     
  12. JLH81 macrumors member

    Joined:
    May 10, 2016
    #12
    What causes a swollen battery?
     
  13. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #13
    Google Apple Watch swollen battery.
     
  14. Longkeg macrumors 6502

    Joined:
    Jul 18, 2014
    Location:
    S. Florida
    #14
    Yes and no. Apple doesn’t make the batteries that go into their devices. Various vendors are contracted to manufacture them for Apple according to Apple’s specifications. Quality control is very good but occasionally bad ones slip into the supply stream. This happened to me with an iPhone X that was 14 months out of warranty. Apple replaced the phone with no questions. They took one look and as soon as they could process the paperwork I walked out of the Apple store with a new iPhone X. They should do the same with your watch. Apple wants your old watch to inspect what went wrong so they can improve future designs.
     
  15. al404 thread starter macrumors 6502

    al404

    Joined:
    Apr 24, 2011
    Location:
    Novara, Italy
    #15
    looks like mine

    --- Post Merged, Apr 30, 2019 ---
    did you call apple before going to apple store?
    because in my town I only have an official Apple repair shop
     
  16. Longkeg macrumors 6502

    Joined:
    Jul 18, 2014
    Location:
    S. Florida
    #16
    Could be age. Could be excessive heat. Could be a bad charger but it’s usually, and Apple seems to assume this, a manufacturing defect.
     
  17. al404 thread starter macrumors 6502

    al404

    Joined:
    Apr 24, 2011
    Location:
    Novara, Italy
    #17
    In my case is not bad charge, because I use my Apple Watch as a standalone device and pair once in a while with iPhone
    So i do charge my watch every 3/4 days I guess, and only for required time. As soon as the watch reach 100% I get it off charger. Never charged over nite or left all day over the charger.
     

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16 April 30, 2019