Glass on MBP trackpad cracked

Discussion in 'MacBook Pro' started by cloakedpegasus, Jan 18, 2011.

  1. cloakedpegasus macrumors member

    Joined:
    Apr 13, 2010
    #1
    Hey guys, so I was clicking on my trackpad and the glass on top of it cracked. What happened was that I was wondering why the top left corner wouldnt click so I pushed a little harder with my finger and then it cracked. Should have taken pictures to show the community. Well I took it into the Apple store and they took care of me. They are going to replace it for free and it should be repaired within 24-48 hours. I looked at the itemized cost which would normally cost about 60-90 dollars depending on whether they charge you for labor or not. Nice apple. Nice. I totally went into the store expecting to have to pay out of pocket for this incident but apple rocks!
     
  2. TheFarmer macrumors 6502

    Joined:
    Jan 13, 2011
  3. orfeas0 macrumors 6502a

    Joined:
    Aug 21, 2010
    Location:
    Athens, Greece
    #3
    wow, apple in greece charges 70 euros just to check for a problem on your macbook. you're lucky. By the way, was it on warranty?
     
  4. croooow macrumors 65816

    croooow

    Joined:
    Jul 16, 2004
    #4
    Anyone who owns an Apple product with glass on it. Don't do this...:eek:

    It was cool of Apple to cover you on this.:D
     
  5. vbman213 macrumors 6502

    Joined:
    Apr 13, 2010
    #5
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Mobile/8C148)

    Apple knows how to keep customers. Plain and simple...
     
  6. jetblk328i macrumors 6502

    Joined:
    Apr 20, 2010
    #6
    Thats great that they took good care of you! Apple has never let me down when it comes to customer service.
     
  7. cloakedpegasus thread starter macrumors member

    Joined:
    Apr 13, 2010
    #7
    it was on warranty but i dont think it mattered because i dont think they would consider that a defect. however what "I" do consider a defect (design) is the fact that the trackpad doesnt have a 100 percent "click" coverage area., it's more like 85.
     

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