Gmail not updating

Discussion in 'iOS 7' started by tl01, Nov 8, 2013.

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  1. tl01, Nov 8, 2013

    tl01 macrumors 65816

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    #1
    My friend is having an issue with her gmail. She uses the mail app. She has it set to fetch every 15 minutes but it doesn't do it unless she prompts it to do so. Any ideas how to fix this issue?
     
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  2. edhchoe, Nov 8, 2013
    Last edited: Nov 8, 2013

    edhchoe macrumors 6502a

    edhchoe

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    #2
    Did she mark fetch for gmail?
    You have to mark fetch and select fetch every 15 minutes.
     
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  3. tl01, Nov 8, 2013

    tl01 thread starter macrumors 65816

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    #3
    Yes... She does have it set that way. I checked her settings for her.
     
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  4. Photography, Nov 8, 2013

    Photography macrumors 65816

    Photography

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    #4
    If she added her Gmail account on a new device after this year, she won't be able to get Gmail push anymore. Gmail removed that feature for accounts added to devices after a certain date. She will either have to manually go in and refresh the Mail app to view her email, or download Gmail from the App Store to receive push notifications.
     
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  5. jeffkempster, Nov 8, 2013

    jeffkempster macrumors member

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    #5
    Those are the same two settings I have and gmail is fetching just fine. I would erase the gmail account on the device and add it back again, then I would restart the device. Does this have the latest ios version?

    BTW, Pushing mail has been changed by Google, but this doesn't affect fetching mail.
     
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  6. tl01, Nov 8, 2013

    tl01 thread starter macrumors 65816

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    #6
    I know it won't push but shouldn't the phone fetch?

    ----------
    I did delete it and added it back again and it still doesn't work. I told her to erase and set up the phone as new unless someone here had another solution. She is running iOS 7.
     
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  7. xraydoc, Nov 9, 2013

    xraydoc macrumors demi-god

    xraydoc

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    #7
    Just a guess but perhaps the email fetch is tied to the "background app updates" option. Make sure that's on. But like I said, it's just a guess.
     
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  8. dhlizard, Nov 9, 2013

    dhlizard macrumors G4

    dhlizard

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    #8
    Have her add the Google Gmail (stand-a-lone) app, email shows up there instantly (via badge).
    Then punch the native mail app and you will get it immediately
     
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