Gmail not updating

[tl01]

My friend is having an issue with her gmail. She uses the mail app. She has it set to fetch every 15 minutes but it doesn't do it unless she prompts it to do so. Any ideas how to fix this issue?

 

[edhchoe]

Did she mark fetch for gmail?
You have to mark fetch and select fetch every 15 minutes.

 

[tl01]

Yes... She does have it set that way. I checked her settings for her.

 

[Photography]

If she added her Gmail account on a new device after this year, she won't be able to get Gmail push anymore. Gmail removed that feature for accounts added to devices after a certain date. She will either have to manually go in and refresh the Mail app to view her email, or download Gmail from the App Store to receive push notifications.

 

[jeffkempster]

Those are the same two settings I have and gmail is fetching just fine. I would erase the gmail account on the device and add it back again, then I would restart the device. Does this have the latest ios version?

BTW, Pushing mail has been changed by Google, but this doesn't affect fetching mail.

 

[tl01]

If she added her Gmail account on a new device after this year, she won't be able to get Gmail push anymore. Gmail removed that feature for accounts added to devices after a certain date. She will either have to manually go in and refresh the Mail app to view her email, or download Gmail from the App Store to receive push notifications.

I know it won't push but shouldn't the phone fetch?

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Those are the same two settings I have and gmail is fetching just fine. I would erase the gmail account on the device and add it back again, then I would restart the device. Does this have the latest ios version?

BTW, Pushing mail has been changed by Google, but this doesn't affect fetching mail.

I did delete it and added it back again and it still doesn't work. I told her to erase and set up the phone as new unless someone here had another solution. She is running iOS 7.

 

[xraydoc]

I know it won't push but shouldn't the phone fetch?

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I did delete it and added it back again and it still doesn't work. I told her to erase and set up the phone as new unless someone here had another solution. She is running iOS 7.

Just a guess but perhaps the email fetch is tied to the "background app updates" option. Make sure that's on. But like I said, it's just a guess.

 

[dhlizard]

Have her add the Google Gmail (stand-a-lone) app, email shows up there instantly (via badge).
Then punch the native mail app and you will get it immediately