Gmail Set Up Via Exchange....Problems

Discussion in 'iOS 5 and earlier' started by kcmo, Feb 15, 2012.

  1. kcmo macrumors member

    Joined:
    Apr 21, 2011
    #1
    Guys/Gals,

    I am at the end of my tether and am hoping someone can help. I have already been to the Apple store twice about this and they're no help.

    I have a personal Gmail account set up as Exchange. I did this since I am used to push email (first iPhone ....was a Blackberry user) and also need my Google calendar and contacts sync'd.

    While this seemed to work fine when I got my phone back in October, I have been having problems for the last 1-2 months. What happens is that my messages stop coming in and/or the mail app freezes and crashes. I'll just stop getting emails and when I hit the mail app, it opens and says 'connecting' and just freezes....then crashes to the home screen. Then if I hit the app again, it will populate with new email as well as email I've recently deleted! The other day I didn't get email for like 4 hours!

    The first 'genius' I spoke with said the problem was that I had 'sync limit' set to 'no limit'. He told me I had to change this to '3 days' so as not to bog down the system. As absurd as this reasoning was, I tried it (wasn't happy though as I need access to emails older than 3 days old). Didn't help.

    The second 'genius' I talked to over the weekend said it's an issue affecting many (this after he sat there and googled the problem in front of me!) and that I should just wait for Apple to release an update.....WTH??? He said I could restore the phone if I want. Well I did this and it was fine for 4 days but today it's crashing AGAIN:mad: I restored and then set up as new (no backup).

    Now what? I set my mom's phone up the same way and she hasn't had any issues.

    I did ask the tech about giving me a new phone since mine is just 4 mos old but he said if he did that, Apple would no longer to offer me any support.

    I've had it. Considered going back to Blackberry but I do like this phone. Just want it to work! I wanted an iPhone for ages.

    Can anyone help? :confused:
     
  2. troop231 macrumors 603

    Joined:
    Jan 20, 2010
    #2
    I was having problems too, such as the message counts not updating. For example, I would get some new mail, I would delete them, they'd go to the trash, I'd delete them, but the trash still showed a gray count of 2 with no messages in the trash can, even after refreshing several times.

    I switched back to the regular IMAP Gmail in iOS :(
     
  3. qtaran111 macrumors member

    Joined:
    Jun 15, 2010
    #3
    What folders have you set to push? Try just selecting the Inbox (on your iPhone Settings > Mail, Contacts, Calenders > Gmail > Mail Folders to Push and just select Inbox only.
     
  4. kcmo thread starter macrumors member

    Joined:
    Apr 21, 2011
    #4
    That's what I have set...just the inbox
     
  5. qtaran111 macrumors member

    Joined:
    Jun 15, 2010
    #5
    OK. Do you have large amounts of email in your inbox, or large attachments?

    Also out of interest, do you have IMAP enabled in Gmail (in Gmail go to Settings > Forwarding and POP/IMAP > IMAP Access

    Finally, on your iPhone, go to m.google.com/sync. Do you see iPhone listed under Manage Devices and a Last Sync date?
     
  6. kcmo thread starter macrumors member

    Joined:
    Apr 21, 2011
    #6
    1. No...I only keep around 20 emails in my inbox. Largest attachment is around 3MB and that might be for 2-3 emails (not all 20).

    2. Yes it is enabled

    3. If I go to this site, it wants me to sign in....I don't want to download anything....am I supposed to do this?
     
  7. SporkLover macrumors 6502

    Joined:
    Nov 8, 2011
    #7
    Its a google site, you wont have to download anything. It can tell you the last sync date and time with gmail servers.
     
  8. kcmo thread starter macrumors member

    Joined:
    Apr 21, 2011
    #8
    OK I did this and it shows that the last sync was today about 30 minutes ago. Not sure how this helps though.

    Over the weekend I've still had freezes....this morning I woke up to 7 emails on my iPad and NONE on my iPhone.

    I've tried everything....suppose I can go to Apple for a THIRD visit and demand a replacement phone....or be done with iPhone completely.
     
  9. Telfo macrumors newbie

    Joined:
    Oct 19, 2011
    #9
    I have had pretty much the exact same issue. had gmail exchange and my work exchange both set up. constant freezing at least once a day.

    I ended up just switching Gmail off of exchange and it seems ok. would love to have it fixed though.
     

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