Go away Apple T_T

Discussion in 'MacBook Pro' started by ThomasShaped, Jul 16, 2007.

  1. ThomasShaped macrumors regular

    Joined:
    Jun 14, 2007
    Location:
    Glasgow
    #1
    So my MacBook recently died. It suffered an HD Failure and wouldn't boot anymore so I took it to the Mac Doctor (my local Apple Repair Place) to get checked out and then repaired. Sure enough it was an HD Failure so, still under my original 1 year warranty, I put it in for repair.

    I waited a week. I waited 2 weeks. I waited 3 weeks. Still no MacBook. I phoned multiple times and they told me the part they ordered was there and they would "Get right on to fix it"

    Another week passed. Nothing. I eventually went down to the Shop and demanded that I recieve my MacBook back but was then told that Apple said my computer was not under Warranty anymore. I purchased my computer on the 22nd of September of 2006. Not under warranty is utter s***. They told me they would get in touch with me tomorrow about the whole situation.

    I don't usually get so upset about such a thing about putting a computer in for repair but all this faffing about over somehting as trivial as replacing a Hard Drive is not on. I have important things to do on my Mac too! I have a video project due in soon and I need my Mac back for that. I also can't download photos from my camera or sync my iPod.

    Apple have really disappointed me. :mad:

    Sorry for the rant.
     
  2. CanadaRAM macrumors G5

    CanadaRAM

    Joined:
    Oct 11, 2004
    Location:
    On the Left Coast - Victoria BC Canada
    #2
    OK, take a step back.

    Is it Apple, or was it the independent service shop who has sat on it for weeks? I think you need to find a better Apple dealer.

    Also, the only reason Apple thinks its out of warranty is that you never registered the machine with Apple -- so they are going by the manufactured date not your purchase date. Apple doesn't know the actual purchase date until you register your Applecare on the machine.

    Edit: BTW - you might consider editing your thread title, it's entirely predictable that that title will attract flaming.
     
  3. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #3
    Surely you have proof of the purchase date? ...That's all you need.

    Besides, I wouldn't blame Apple - I'd blame your computer shop. Sounds like they are just looking to excuse their delay.
     
  4. iBookG4user macrumors 604

    iBookG4user

    Joined:
    Jun 27, 2006
    Location:
    Seattle, WA
    #4
    So you're having Mac Doctor repair your MacBook, they're giving you bad service, so you're getting mad at Apple? I fail to see how Mac Doctor giving you bad service has anything to do with Apple's service.
     
  5. ThomasShaped thread starter macrumors regular

    Joined:
    Jun 14, 2007
    Location:
    Glasgow
    #5
    I know.. i know.. I <3 Apple really :)

    I'm just angry at the warranty denial thing 'cause I did register. :( (the title is directed at that >_>)

    And yeah.. I am more angry at the repair shop.. But it's the only place in Glasgow that repairs Macs..

    Edit:

    Yeah, I'll do that. Don't want a flame war 'cause of me.
     
  6. slughead macrumors 68040

    slughead

    Joined:
    Apr 28, 2004
    #6
    It took me 3 months to get my dad's G5 replaced.

    They replaced it with a mac pro though.

    I'm seriously trying to be pissed off, but I can't be disappointed with the outcome. My dad was pissed he couldn't start on his video editing project, but he's happy now.

    The odd part is, I sold him that G5 so I could buy my mac pro.
     

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