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Go physically check your local Apple Store for stock
- Thread starter kupkakez
- Start date
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shenan1982
macrumors 68040
Apple (not sure if it's Angela's crew) is DESTROYING the Apple Store experience. First the Watch being offered for preview without ability to buy in-store. Then the Macbook which was available for sale at Best Buy before the Apple Store, and now the website issues (both the Macbook and the Digital AV USB-C adaptor are in stock in many stores yet the site is set to say "Ship to Store Only" ... annoying.
The last month has singlehandedly destroyed the otherwise stellar reputation of Apple's retail experience for me.
...Lackluster at best. 🙁
Reminds me of the new Mac Pro launch which also trickled in the Macs and it was months before shipping times dropped significantly, and this was before Angela was around. It seems that this happens a lot with first-gen Apple products (due to a combination of supply, production and customer demand issues)
Reminds me of the new Mac Pro launch which also trickled in the Macs and it was months before shipping times dropped significantly, and this was before Angela was around. It seems that this happens a lot with first-gen Apple products (due to a combination of supply, production and customer demand issues)
troubleonline
macrumors 68000
Much as I love Apple I am inclined to agree to an extent.
I have waited years for an Apple Store to open in Edinburgh (Scotland) and now we have one we can't even buy new products in it. It feels more like a showroom than a store. In the UK we can't even get the store retail experience by having the option to ship to store. We can have delivery to an address (e.g. home or work) or 'click and collect' from a local shop. So I can click and collect from a newsagent round the corner from the Apple Store or the grocers up from my house but not the Apple Store where lets face it I might be inclined to purchase an accessory or two whilst there. Doesn't make entire business sense to me and usually I love online shopping and the convenience of getting everything delivered to my work or house.
It leads me to believe that Apple Stores are (no longer) about selling to dedicated fans or people in the know waiting for the next launch but rather to attract new customers or those who are not aware that say the new rMB has been released but who might wander into a store in a few months time see it on display and purchase it there and then.
In fairness I guess our dissatisfaction is in part due to our impatience and wanting new products at release time. I guess if I was prepared to wait a few months after their release there will be stock in stores.
Amen to everything in this thread. Unless they are slowly backing out of retail stores to save even more money? I mean, how much profit does one company need to make?
troubleonline
macrumors 68000
😀 Thanks. I don't know about backing out of retail altogether - even high end luxury brands like Louis Vuitton and Chanel still like to have stores besides Apple are the direct provider (like LV and C) of their products (exc. accessories) and rarely allow themselves to get into that much competition with other retailers over the sales of their products. At least not in the UK. I can see 3rd party resellers of Apple products moving to online only (it already happens here if they don't go bust first) because of the costs and overheads of retail units but don't think Apple themselves are at the stage yet. Well clearly not given all our complaints lol!!
shenan1982
macrumors 68040
Your comments are completely fair, but the problem is if that's the case, Apple doesn't understand it's consumer OR it's prospective consumer. This is 2015, someone who might be new to mac wants to go in and have them help, then pull one out of the back to sell it to them, and show them how to set it up. Nobody who is on the fence and insecure about going to a new OS goes in to look, then is directed to go home and order it online, then wait for it to show up, then have to take it back into the store to be shown how to set it up and guided through using it. It's not what Apple stores were put there to be. It was put there to sell a product, then hand-hold those needing extra TLC to set it up.
Many of us are loyal fans... but someone like my mom, who likes Mac but isn't a huge fanboy, goes into the store and says she wants one, they tell her to go online then wait 2 months for it, and she says screw that, I can go to Best Buy and get a nice Sony ultrabook TODAY and have them help set it up.
A fiasco. Why putting the Macbook on Sales, knowing this won't be delivered for weeks and delivering such a bad experience. This has really put me off ...
Ordered a SG 1.3GHz/512 on 10 April at noon, still waiting .... delivery 15 May - 29 May. It has been pre-authorised on my card, but I assume this might speed things. As for the watch, I am not even contemplating ordering one (it is showing delivery in July in the UK).
Queen6
macrumors G5
Completely agree, asking Apple retail staff about the new MacBook`s availability is simply akin to amateur hour...
Q-6
soulreaver99
macrumors 68040
Getting back on topic, I checked the Pasadena, CA store and they do in fact have them in stock. Both the 256/512 models in silver and space grey but very limited amount.
Tempted to buy it but I don't need another Mac 😛
Tempted to buy it but I don't need another Mac 😛
