I am having a problem with a 2012 Mac Mini. I used to have Apple care but obviously that has long since expired. If I just go to the Apple store, is there a good chance that Apple rep will help me?
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Go to Genius Bar for help with very old system
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Ben J.
macrumors 65816
From what I've read, a lot of people report getting less than good advice from supposedly 'certified mac support' people, sometimes pure misinformation. Seems to me like this is due to mac shops saving on salaries by hiring very young people with a few hours of night courses.
I expect this will mean that the older the mac and issues you have, the less help you're likely to get. There was an example on this forum recently; a guy with an old intel mac mini that everytime he shut down and restarted it, reset its clock to 01.01.1971 IIRC. People here replied that his clock battery should be replaced. The clerks at the "genius bar" told him "no, the mac mini doesn't have a battery", and offered to replace his motherboard. He finally had the clock battery replaced and saved a lot of money.
Might not be feasable for everybody, but I would be looking around for a good computer repair shop with experienced engineers.
Would you care to share what is the issue you're having?
I expect this will mean that the older the mac and issues you have, the less help you're likely to get. There was an example on this forum recently; a guy with an old intel mac mini that everytime he shut down and restarted it, reset its clock to 01.01.1971 IIRC. People here replied that his clock battery should be replaced. The clerks at the "genius bar" told him "no, the mac mini doesn't have a battery", and offered to replace his motherboard. He finally had the clock battery replaced and saved a lot of money.
Might not be feasable for everybody, but I would be looking around for a good computer repair shop with experienced engineers.
Would you care to share what is the issue you're having?
