Going in again for image retention. Advice?

Discussion in 'MacBook Pro' started by benguild, Dec 16, 2012.

  1. benguild macrumors 6502a

    Joined:
    Jul 29, 2003
    #1
    So I'm really getting frustrated with the image retention on my rMBP since it's inconsistent. — I went to the Genius Bar last week and we couldn't reproduce it, but I've had it since.

    I'm debating asking them to swap my computer out for a BTO model since both the ones I've checked with 16GB of RAM have been Samsung displays. Since this is a computer I use constantly and plan to keep for 2-3 more years, I'm really scrambling to get a good screen.

    Should I just hang onto the one with the shoddy screen and put up with this, or ask them for a swap? Do you think speaking to a manager is worth it?
     
  2. treyjustice macrumors 65816

    treyjustice

    Joined:
    Jun 14, 2009
    Location:
    TX
    #2
  3. benguild thread starter macrumors 6502a

    Joined:
    Jul 29, 2003
    #3
    If I leave a video on YouTube for a few minutes it'll be doing it after. The Genius Bar does a 4 minute test (I've had this test before) and I passed last time but not here right now.
     
  4. Mac-Tech macrumors regular

    Mac-Tech

    Joined:
    Jun 4, 2012
    Location:
    Toronto, ON
    #4

    Are you saying that the 1st and 2nd replacements were LG? Now you are experiencing IR issues with the LG again? I would go into an Apple Store and speak with the floor reps and tell them your situation. I am 100% they are aware of this issue and will not hassle you in anyway for a replacement screen. Just hope you get a Samsung panel. Better yet let them know "I want a Samsung Panel" that way if u get another LG they will see you at the store again.
     
  5. leman macrumors 604

    Joined:
    Oct 14, 2008
    #5
    It is after 14 seconds of the checkerboard test? Than its indeed pretty bad. On my LG screen the afterimages disappear within half a second or so...
     
  6. treyjustice macrumors 65816

    treyjustice

    Joined:
    Jun 14, 2009
    Location:
    TX
    #6
    It was after 6 minutes. I haven't noticed in many other things but I've only had it for a week. How hard is it to get a samsung screen?
     
  7. benguild thread starter macrumors 6502a

    Joined:
    Jul 29, 2003
    #7
    I'm getting it somewhat inconsistently, but whatever.
     
  8. benguild, Dec 18, 2012
    Last edited: Dec 18, 2012

    benguild thread starter macrumors 6502a

    Joined:
    Jul 29, 2003
    #8
    So, with manager approval, my screen was replaced. I have an LSN/Samsung screen now and the problem is gone.

    This screen immediately looked different upon initial inspection but when using the computer aside from it seeming slightly bluer it's nearly identical.

    I have to say they're being really strict with these replacements. They did mine for customer service reasons and the actual test they do is 3 minutes of checkerboard, with 1 minute of grey. It needs to have checkerboard still for the entire minute, or it's a "pass".

    The first time I went in, the screen had cooled off in my bag and didn't produce anything. However, this time we ran the test like 4 times and it started to do it after. When I work, it would do it constantly from working for hours.

    So, I'm satisfied now, but I'm a little worried about the future of this display market considering what happened for me and what's been happening for everyone else. Just my 2-cents, but this display is way better.
     
  9. M5RahuL macrumors 68020

    M5RahuL

    Joined:
    Aug 1, 2009
    Location:
    Colorado
    #9
    Ask for part # 661-7171 [ Samsung Panel ]

    It isn't hard because they are fully aware of this issue with LG Panels.

    Just don't lose your cool when talking to the rep and/or manager. I don't know where in TX you are, but if you're anywhere close to Ft Worth, visit the Apple store on University Blvd.

    They're usually very understanding :)

    ----------

    Good for you!! All is well now... Enjoy the computer and [ just a FYI ] watch out for developing dead pixels [ low probability, but possible ]
     
  10. benguild thread starter macrumors 6502a

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    Jul 29, 2003
    #10
    I had dead pixels develop on my original LG display and they just replaced the computer. But, it was only a month or two old.

    FYI, according to the Apple forums, part #661-7171 is not necessarily a Samsung panel. However, I can confirm this was the part number I asked for and received.

    I was also told that the replacement displays aren't necessarily LG nor Samsung. However, when the part was in stock, I had a very strong feeling it'd be a Samsung given the situation.
     
  11. TofSanity macrumors 6502a

    TofSanity

    Joined:
    Oct 29, 2010
    #11
    I just took mine in today. The tech told me that they had the part that was "recommended" for retina replacement. The part is #661-7171 since I have to wait a few days I won't know if its a Samsung or not. I'm reading this could still go either way. Yet te tech said this was the ONLY part number they use now
     
  12. kmuffin macrumors newbie

    Joined:
    Jun 19, 2013
    #12
    My image retention is really bad. I am nervous about bringing it in. What exactly should I say to ensure a Samsung screen is replaced? The product number?
     
  13. Ricanlegend macrumors 6502a

    Joined:
    Apr 21, 2009
    Location:
    Bronx,Ny
    #13
    roll up a dollar bill and pass him the money while saying this Mr George Washington would appreciate a Samsung screen how about you make him proud , heck maybe Thomas Jefferson will join the party once the deal is completed.
     

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