going in for repairs..replace?

Discussion in 'Mac Basics and Help' started by HBOC, Sep 24, 2009.

  1. HBOC macrumors 68020

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    Oct 14, 2008
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    SLC
    #1
    Ok, so my logic board was replaced in December of 08'. Bought my MBP late october of 08'. Now that is out of the way:

    My screen has several dead pixels. It is noticeable on dark screens, obviously:). Also, the superdrive won't burn on certain discs now, although it burned on the same discs in July??..kinda weird, even though they are Memorex:rolleyes:.. it even had problems acknowledging the Verbatim DVD+Rs...

    Also, my keyboard has been acting up, where it has either been not acknowledged the keystroke, or one key will get stuck, it is all random; and a restart will remedy the problem, although that is annoying... Nothing has been spilled or been around my computer.

    So my question is will they offer to replace this, or will they fix it? I am going to be purchasing AC very shortly...

    I ask this because I don't know if I want to get a new one. I love mine, plus i have a ton of shiest on the HD (although it is backed up), and i like the classic look. If they do replace it, will i get the top of the line 15", or will i get the base model? My 15" was the top of the line 15", unless they had a 2.6ghz 15" Penryn early 08'...

    My appointment is on Saturday, so I guess I will find out soon enough.. I just hope they don't have to send it out...Incidentally, my iPhone is going in due to pitting under the glass screen and dust... second one with this problem. Never dropped or anything...
     
  2. Gregg2 macrumors 603

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    May 22, 2008
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    Milwaukee, WI
    #2
    Good luck!
     
  3. GoCubsGo macrumors Nehalem

    GoCubsGo

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    Feb 19, 2005
  4. appledyl macrumors regular

    appledyl

    Joined:
    Apr 20, 2009
    Location:
    USA
    #4
    Don't know much about mac hardware but I DO know that you should look for advice on line before you send it in. If saved hundreds by finding the solutions online and fixing it myself. Try that for a while before you send it in. It could save you A LOT OF MONEY.

    good luck.
     
  5. HBOC thread starter macrumors 68020

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    SLC
    #5
    Save me money? Everything is under warranty.
     
  6. brad.c macrumors 68020

    brad.c

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    Aug 23, 2004
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    #6
    I have no idea what they're going to do. Now that is out of the way:

    If you are concerned about away time, there is a good chance they will let you take the machine home while they order the parts (if applicable), and call you back when the parts are available to fix in-house. But THAT can take 3-5 days.

    Will they replace? The logic board is one fix already done... if they deem the dead pixels enough to warrant replacement, that's two. They may offer to swap drives, which makes three. If the keyboard issue is taken seriously, that's four.

    It's been said that three or four serious repairs warrants a replacement, but that is rumour, not policy. It's also subject to the discretion of the repair manager, should they decide it is cheaper for Apple to replace than risk future warranty expenditures. So who knows?
     
  7. Rampant.A.I. macrumors 6502a

    Joined:
    Sep 25, 2009
    #7

    I've been told repeatedly that only "Major Failures" constitute the 3-4 issue replacement "rule."

    The example I was given was a Hard Drive failure, a Motherboard failure, etc. They don't consider the keyboard going out or even dead pixels "major failures," or I would have had my lemon issue fixed long ago. YMMV, of course.
     
  8. HBOC thread starter macrumors 68020

    Joined:
    Oct 14, 2008
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    SLC
    #8
    ok, thanks for the info. I was just curious as to what would warrant a replacement, whether it be a dollar amount of the parts replaced or number of parts replaced.

    Also, there has to be a number of dead pixels for them to replace it? That seems stupid. I mean you pay thousands for a computer (or TV for that matter), and don't you expect it the screen not to have dead pixels? My Vizio or Hannspree don't have dead pixels...
     

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