Going to the Apple store with cracked macbook.

Discussion in 'MacBook' started by macintosh.apple, Aug 24, 2008.

?

Will they:

  1. A. Replace just the outer casing.

    18 vote(s)
    85.7%
  2. B. Give me a new macbook.

    5 vote(s)
    23.8%
  3. If you chose B, will they will let me change colors.

    4 vote(s)
    19.0%
  4. If you chose B, will they not let me change colors.

    5 vote(s)
    23.8%
  1. macintosh.apple macrumors 6502

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  2. Silver-Fox macrumors 65816

    Silver-Fox

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    England
    #2
    ok, so what was the question?

    or just statement?
     
  3. macintosh.apple thread starter macrumors 6502

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  4. Silver-Fox macrumors 65816

    Silver-Fox

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    #4
    sorry man when i replied it wasn't showing =/

    They wont let you have a new colour shell, im not sure they will replace it with out a fee either
     
  5. dsharits macrumors 68000

    dsharits

    Joined:
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    Location:
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    #5
    None. This would fall under accidental damage, which is never covered by AppleCare. In very rare instances is any kind of case damage covered (ie, known defect of product causes case damage, such as the magnet+palmrest problem on earlier MacBooks), but that would not be the situation here if the outer case is damaged.

    Even IF they replaced it for you (fee or no fee), they would swap black for black and white for white, since the color you have is the one you paid for.
     
  6. macintosh.apple thread starter macrumors 6502

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    #6
    wow, that is the lightest accidental damage I have ever heard.
     
  7. dsharits macrumors 68000

    dsharits

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    The People's Republic of America
    #7
    The extent of the damage makes no difference. If it is not a defect of the computer, it is accidental.

    Tell me this: if you had left the computer on the same desk without moving it or closing/opening it, would this damage have occurred during normal use?
     
  8. megfilmworks macrumors 68020

    megfilmworks

    Joined:
    Jul 1, 2007
    Location:
    Sherman Oaks
    #8
    You missed the answer:

    You're sc%$#ed.

    That would be my vote. :eek:
     
  9. dsharits macrumors 68000

    dsharits

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    Location:
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    #9
    Precisely my point.
     
  10. macintosh.apple thread starter macrumors 6502

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    May 26, 2008
    #10
    Ok, thank you:) I feel a lot better about this now.
     
  11. tresbien macrumors regular

    tresbien

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    May 21, 2008
    Location:
    Maryland
    #11
    I have an earlier macbook (about a year and a half old) and the palm rests have started to break off on the right edge. Would apple cover that for free, or would it only be covered by apple care...or..would it not be covered at all?
     
  12. logana macrumors 65816

    logana

    Joined:
    Feb 4, 2006
    Location:
    Scotland
    #12
    Yes.. and no. Sees to depend on the Apple Store Genius - some members have had no problems well out of warranty (2 years old and no AppleCare). Others have been told "no - go away". Seems to be dependent on the condition of the rest of the machine - if it all looks well-cared for then more chance of a replacement topcase.

    Worth a shot - nothing really to lose
     

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