:::Going to the Genius Bar tonight:::

Discussion in 'Community Discussion' started by BrettFarve04, Jan 8, 2009.

  1. BrettFarve04 macrumors regular

    Joined:
    Sep 14, 2007
    Location:
    Milwaukee, WI
    #1
    I finally booked an appointment at my apple store to get my macbook pro looked at. I do have quiet a bit of case history with my computer an I'm still having issues. Computer not charging correctly, having to restore my iTunes/iPhoto library every week, computer not shutting down just to name a few. The hard part is trying to "reproduce" the problem for the genius.

    Would I be out of line to ask for a replacement?? I still have another 1.5 years left on my applecare and I just want to be able to have a machine that works.

    Any ideas??
     
  2. aethelbert macrumors 601

    Joined:
    Jun 1, 2007
    Location:
    Chicago, IL, USA
    #2
    Generally, they won't replace a computer unless it has been in for service at least three times for the same issue.
     
  3. JLatte macrumors 6502

    Joined:
    Dec 2, 2005
    Location:
    San Diego
    #3
    Make sure you've downloaded and installed all updates because that's probably the first thing they're going to ask you, followed by asking if you've reinstalled OS X. I doubt they'd replace it for software / firmware related issues, like the poster above mentioned. Is this a new MB Pro or older model? When you say battery isn't charging correctly, do you mean the charge seems inaccurate or it's just not charging at all? It could be a calibration issue, or they may reset your PMU as well.

    Have you tried reinstalling OS X completely?
     
  4. Sesshi macrumors G3

    Sesshi

    Joined:
    Jun 3, 2006
    Location:
    One Nation Under Gordon
    #4
    I normally have no problems arranging an appointment for my all-too-frequent Genius visits using just the standard service.

    However I usually take a necessary visit to the Genius - if the computer is still working - as a prod to reinstall the Mac and to attempt to reproduce the issue with the reinstall.

    In fact, so relatively often I have had to do this that what I do now is to have a default install (with my main apps, but not documents) separately Superduper'd / Time Machine'd away when I first start prepping any new Mac, so that I can revert back to that, test I can reproduce the issue and hand it in to a Genius for repair / attention.
     
  5. pimentoLoaf macrumors 68000

    pimentoLoaf

    Joined:
    Dec 30, 2001
    Location:
    The SimCity Deli
    #5
    Which store in the Milwaukee area? Mayfair or the new Bayshore one?

    I have to schedule the latter for a noisy fan issue. Anybody have experience with Bayshore-folk?
     
  6. Kermit the frog macrumors regular

    Kermit the frog

    Joined:
    May 30, 2007
    Location:
    Atlanta, GA
    #6
    Well last time I went in to the applestore was because somehow someway all my permissions and privileges were all messed up. They did a restore which sucked because the genius put the wrong version of OS X on my machine..which resulted in another trip back there. Ahhhhh my head hurts too bad.
     

Share This Page