Good AppleCare Experience!

Discussion in 'Buying Tips and Advice' started by applefb00, Nov 16, 2007.

  1. applefb00 macrumors newbie

    Joined:
    Sep 3, 2007
    #1
    So my little sister tripped and dropped my iPhone from the wooden stairs in my house to the tile in my kitchen. It was all a complete mess. I was really pissed, not thinking if she got hurt(lol, which she didn't) but thinking about my iPhone. So I check and everything seems great except the dent on the "Ring/No Ring switch". So I'm happy and decide to check if it works. It seemed like it worked for the most part, until I tried to " Slide to Unlock" and it didn't. Then I find out that only Half the screen works, so that means basically the phone doesn't work, because it is at the bottom and I can't text because the keyboard is on the bottom and I can't use the internet. So I get really angry and decide to call AppleCare, to see if they can do anything. I talk to the nice representative and she says " Sorry for your loss" like if someone died(lol) and then she says that it would have to be sent in for repair. So Im like w/e but i won't have a phone for awhile. Then she explains that I could rent an iPhone and she says it is $29, but knows that it was an accident and she waives that fee. I get the loner iPhone the next day and I ship my broken one that day. The third day after I sent my iPhone, I get something by UPS. It is a brand new iPhone, complete in what I think is a replacement box, which is just like the one it comes in when you first buy it, but only fits the phone. I was really happy and I learned not to trust anyone with a $400 phone. They might trip down the stairs, and damage your phone. :)

    Thanks Apple! :apple::apple::apple::apple:
     
  2. Reflow macrumors 68000

    Reflow

    Joined:
    Mar 30, 2005
    Location:
    NJ/PHL
    #2
    So they only charged you 29 bucks and gave you a replacement. WOW
     
  3. CRAZYBUBBA macrumors 65816

    CRAZYBUBBA

    Joined:
    Mar 28, 2007
    Location:
    Toronto/Houston
    #3
    It's refreshing to hear about good experiences every once and a while. Usually people only write about bad experiences. Thanks for sharing!
     
  4. applefb00 thread starter macrumors newbie

    Joined:
    Sep 3, 2007
    #4
    Actually they didn't charge me the $29. The representative waived the fee and only charged me $1 for some reason and then credited the dollar back so I ended up paying nothing. And yeah I posted this because I see posts of people saying that AppleCare is really bad and stuff like that. They are actually really nice.
     

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