So my little sister tripped and dropped my iPhone from the wooden stairs in my house to the tile in my kitchen. It was all a complete mess. I was really pissed, not thinking if she got hurt(lol, which she didn't) but thinking about my iPhone. So I check and everything seems great except the dent on the "Ring/No Ring switch". So I'm happy and decide to check if it works. It seemed like it worked for the most part, until I tried to " Slide to Unlock" and it didn't. Then I find out that only Half the screen works, so that means basically the phone doesn't work, because it is at the bottom and I can't text because the keyboard is on the bottom and I can't use the internet. So I get really angry and decide to call AppleCare, to see if they can do anything. I talk to the nice representative and she says " Sorry for your loss" like if someone died(lol) and then she says that it would have to be sent in for repair. So Im like w/e but i won't have a phone for awhile. Then she explains that I could rent an iPhone and she says it is $29, but knows that it was an accident and she waives that fee. I get the loner iPhone the next day and I ship my broken one that day. The third day after I sent my iPhone, I get something by UPS. It is a brand new iPhone, complete in what I think is a replacement box, which is just like the one it comes in when you first buy it, but only fits the phone. I was really happy and I learned not to trust anyone with a $400 phone. They might trip down the stairs, and damage your phone. Thanks Apple!