Good customer service experience with Apple

Discussion in 'Buying Tips and Advice' started by FrankHahn, Jul 20, 2011.

  1. FrankHahn, Jul 20, 2011
    Last edited: Jul 20, 2011

    FrankHahn macrumors 6502a

    May 17, 2011
    Today I had a good customer service experience with Apple. I'd like to share it with you.

    I mistakenly bought an improper case for my iPad2 using an electronic voucher at the Apple Online Store. When I noticed that I made a mistake, I called the customer service for canceling the order and placing another order for a stand for my iPad2. The saleslady told me that, since the voucher had been used, it could not used again as specified by the Apple Store policy even though I would cancel my original order. I and my wife talked on the line with the saleslady for quite some time without a result. She then brought in a team leader who offered me to apply for another voucher of equivalent value. After a few minutes, I found a new electronic voucher in my mailbox. I then canceled my original order and placed an order for a stand for my iPad2. It was really a happy ending! I now enjoy Apple'ing and Mac'ing greatly!
  2. Paulywauly macrumors 6502a


    Sep 26, 2009
    Durham, UK
    Its great when some of them go the extra mile for customers.

    My girlfriends Macbook Pro battery died after a power surge at home which wiped out some of the internal exlectronics. We were certain we would have to pay for it but the Genius just popped a new one in, saving us well over £100! :D

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