Just wanted to share my positive experience with Applecare. I have a MBP SR 2.4 that is almost 2 yrs old and the battery is no longer holding its charge. It only has 44% capacity remaining on 215 cycles. I am using it right now and a full charge lasts a little over an hour. So I called Applecare today; this is my first time using them. The 1st rep takes down my issue and forwards me to a product specialist. The product specialist asks for my profile. I send the profile over and she informs me that they'll send me a new battery tomorrow. That's it!