I decided I wanted to switch from my Edge plan to a 2 year agreement on my plan. I wanted to make sure I'd be able to do it online so I did a mock upgrade with the 5S, only to find out they wanted to charge me full price. I figured something was up, so I did a mock edge upgrade, only to find my account locked for upgrading because my MEID didn't match the one on my agreement (my device had been replaced with Asurion and they gave me this awful S4 instead of a Moto X, unless I wanted to wait a month to get a functioning phone). Phone support told me my only option was to go into the store to have them fix it there. So I get to the store today, and everything *seems* to be going fine. I had him my card to do the device buyout, but for some reason after that, it seemed to be taking a LONG time to process. After 10 minutes, I learn that for some reason, his system paid the device buyout price for MY MOM'S PLAN. Here I am still on Edge without my 6 preordered. He said it should be fixed today with the latest being tomorrow. Not only did they do the wrong line, I was also charged $100 more. Hoping this gets fixed soon. I better get a credit back for the money I didn't mean to spend. I hope I can still get the iPhone on launch day.