Finally, I had extracted all my latest contacts from MM Cloud, to iPhone and to Outlook with the help of Funambol. Terminated by MM account and say goodbye to a very frustrating 3 weeks of getting MM "experts" to do it for me which I had taken less than 15 minutes to do so with Funambol. Thanks to a posting in this forum that mentioned Funambol as an alternative. My conclusion is that MM is still in Beta and this should be stated clearly when users sign up for the service. Too buggy, poor tech support and not worth the money. You get frustration from inconsistent data errors and time spent going through useless procedures to troubleshoot and worries of never getting back your data from the Cloud. Good luck to the rest !