Google Earth constantly crashing

Discussion in 'Mac Apps and Mac App Store' started by desertman, Jul 20, 2016.

  1. desertman macrumors 6502a

    Joined:
    Jul 14, 2008
    Location:
    Arizona, USA
    #1
    After updating Google Earth to version 7.1.5.1557 the application is always crashing. It's starting normal I can put in and search for a location. However, whenever I then want to do anything - like zooming in - the application simply crashes.

    I uninstalled the application and deleted all related files, even the invisible ones, and then restored the previous version from a backup - but it does not help. There must be files that get installed with Google Earth that do not have the terms "google earth" or "google" or "earth" in them.

    Unfortunately the help that Google offers for this does not help (and claims in the end that there must me something wrong with my hardware).

    Does anyone here know about this phenomenon and how to fix it?
     
  2. Macmonter macrumors regular

    Macmonter

    Joined:
    Aug 14, 2008
    Location:
    Vermont, USA
    #2
    I have the same version of Google Earth Pro and experienced the same problem even after reinstalling. The problem disappeared after emptying the cache in preferences. Hope it helps!
     
  3. desertman thread starter macrumors 6502a

    Joined:
    Jul 14, 2008
    Location:
    Arizona, USA
    #3
    This is part of Google's instructions to fix a crashing Google Earth on OS X. It did not help - like all the other things Google recommends (before then concluding that it must be a hardware defect in my Mac).

    However, I found the solution somewhere else: after removing all plugins from my User/Library/Internet Plugins folder Google Earth works again without problems. So far I also did not encounter any problems by not having anything in this folder; most of my Internet plugins are anyway in my general Library/Internet Plugins folder.

    Kind of lame from Google that they did not also found out about this. But I'm glad that it worked for me.
     

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