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Google Maps Gains Messaging Feature for Users to Chat With Local Businesses

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Original poster
Apr 12, 2001
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A new feature rolling out for Google Maps will allow iOS and Android users to message local businesses with their queries without having to leave the GPS-based navigation app.

The feature is an extension of Google's real-time business-to-customer messaging service that the company introduced in select countries last year.

Businesses that signed up to the service include a Message button on their Business Profiles on Google Search allowing people to get in touch, and those same messages are set to appear in the side menu of Google Maps. This from the Google blog:

Sending messages to businesses gives you the opportunity to ask questions without having to make a phone call so that you can order a cake for your mom's birthday while on the bus or find out if a shoe store has your size without having to wait on hold.

Now you'll see your messages with the businesses you connect with via Business Profiles within the Google Maps app, where you're already looking for things to do and places to go or shop.
As part of the rollout, Google is also releasing a revamped Google My Business mobile app for iOS and Android that lets businesses browse their followers, reviews and messages, as well as create content for their business profile on Google.

The dual changes follow a recent update to Google Maps that introduced a new "Follow" button to let users track businesses and learn about promotions, events and, other news. The features are Google's attempt to rival Facebook Pages, which have been the more popular go-to for companies seeking to broadcast their outward-facing business activities online.

Google Maps can be downloaded from the App Store for free. [Direct Link]

Article Link: Google Maps Gains Messaging Feature for Users to Chat With Local Businesses
 

alien3dx

macrumors 65816
Feb 12, 2017
1,273
257
I honestly don’t know why you would even use Apple Maps at this point. I like Siri integration and be able to use it with my watch, but as far as the features that actually count goes, Google maps is where it’s at
Most of maps problem was "updated".Can google upgrade x place changes just for 5 years ? Street Map is nice,Apple a little idiot following google step..I now making web,android and ios POI to counter it for my town only not world ya.
 
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Johntotah94

macrumors newbie
Jun 27, 2014
14
13



A new feature rolling out for Google Maps will allow iOS and Android users to message local businesses with their queries without having to leave the GPS-based navigation app.

The feature is an extension of Google's real-time business-to-customer messaging service that the company introduced in select countries last year.

Businesses that signed up to the service include a Message button on their Business Profiles on Google Search allowing people to get in touch, and those same messages are set to appear in the side menu of Google Maps. This from the Google blog:

As part of the rollout, Google is also releasing a revamped Google My Business mobile app for iOS and Android that lets businesses browse their followers, reviews and messages, as well as create content for their business profile on Google.

The dual changes follow a recent update to Google Maps that introduced a new "Follow" button to let users track businesses and learn about promotions, events and, other news. The features are Google's attempt to rival Facebook Pages, which have been the more popular go-to for companies seeking to broadcast their outward-facing business activities online.

Google Maps can be downloaded from the App Store for free. [Direct Link]

Article Link: Google Maps Gains Messaging Feature for Users to Chat With Local Businesses


Apple Maps has done this for a while. I’ve messaged Home Depot and they are fast to respond. Very cool if you haven’t tried it.

Called Business Chat and stores in iMessage.
 
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Sasparilla

macrumors 68000
Jul 6, 2012
1,506
2,422
Its a nice feature to integrate. Google keeps making their map app more of a program people can use to contact and get to businesses / locations everything pointing to Waymo integration, once that is ready.

Apple Maps has done this for a while. I’ve messaged Home Depot and they are fast to respond. Very cool if you haven’t tried it.

Called Business Chat and stores in iMessage.

I was just looking at that, just touch a business in Apple Maps and contact information pops up including messaging (presumably if its available). Apple relies on Yelp for much (if not all) of its business information - looking at what Google is doing up above...it doesn't look like a great future for Yelp and apps like it (as functions you used to need to use Yelp for are increasingly integrated right into Google Maps).

Apple might want to look at picking them up on the cheap for their data set while they're still alive and relatively healthy.
 
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now i see it

macrumors 603
Jan 2, 2002
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11,940
Since is a crapshoot whether any company will even reply to email queries, (where they can take their sweet time & maybe respond a week later) I find it hard to believe this feature will ever be used. Most likely ignored - like their emails.
 
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mi7chy

macrumors 604
Oct 24, 2014
6,798
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Curious to see the interface from the business side. Wonder if it's an app that employees install on their mobile devices. Potentially it's more efficient than traditional calls.
 
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69Mustang

macrumors 604
Jan 7, 2014
7,580
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In between a rock and a hard place
Since is a crapshoot whether any company will even reply to email queries, (where they can take their sweet time & maybe respond a week later) I find it hard to believe this feature will ever be used. Most likely ignored - like their emails.
That doesn't make sense at all. If a company takes the time to sign up for the service in hopes of attracting more customers, one would think they would take advantage of the possibility to attract more customers. It's accessed through Google Maps. Typically used for navigation. Possibly to the company receiving the inquiry. Most companies are trying to "get that bread".

Considering your entire argument is based on email behavior, not messaging... yeah, no it doesn't make sense.
 
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alien3dx

macrumors 65816
Feb 12, 2017
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That doesn't make sense at all. If a company takes the time to sign up for the service in hopes of attracting more customers, one would think they would take advantage of the possibility to attract more customers. It's accessed through Google Maps. Typically used for navigation. Possibly to the company receiving the inquiry. Most companies are trying to "get that bread".

Considering your entire argument is based on email behavior, not messaging... yeah, no it doesn't make sense.
When service come free, are they will care ? . OH ,should have pokemon centre/gymn instead.
 
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