Google software update?

Discussion in 'iMac' started by Mouse man, Mar 10, 2017.

  1. Mouse man Suspended

    Mouse man

    Joined:
    Mar 9, 2017
    Location:
    AZ
    #1
    so several times a day on my iMac is get this

    "Google software update quit unexpectedly"

    I hit ok and it keeps coming back. I have no clue where it's coming from. I don't have google chrome or anything on the computer. I've searched a bit but not sure how to remove it or find it.

    Thanks
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    Download and run the app Etrecheck. It will create an anonymized report showing everything running on your system. Post that report here and we can help you figure this out.
     
  3. Mouse man thread starter Suspended

    Mouse man

    Joined:
    Mar 9, 2017
    Location:
    AZ
    #3

    you can see the entire bottom part shows my issue that keeps popping up




    EtreCheck version: 3.1.5 (343)

    Report generated 2017-03-10 09:45:10

    Download EtreCheck from https://etrecheck.com

    Runtime 3:28

    Performance: Good



    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.



    Problem: Other problem



    Hardware Information:

    iMac (21.5-inch, Mid 2014)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac14,4

    1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

    8 GB RAM Not upgradeable

    BANK 0/DIMM0

    4 GB DDR3 1600 MHz ok

    BANK 1/DIMM0

    4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: en1: 802.11 a/b/g/n/ac


    Video Information:

    Intel HD Graphics 5000

    iMac 1920 x 1080


    System Software:

    macOS Sierra 10.12.3 (16D32) - Time since boot: about 21 days


    Disk Information:

    APPLE HDD ST500LM012 disk0 : (500.11 GB) (Rotational)

    [Show SMART report]

    EFI (disk0s1) <not mounted> : 210 MB

    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    Macintosh HD (disk1) / [Startup]: 498.93 GB (87.54 GB free)

    Core Storage: disk0s2 499.25 GB Online


    USB Information:

    Apple Inc. BRCM20702 Hub

    Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

    Western Digital My Book

    Apple, Inc. Keyboard Hub

    Apple Inc. Apple Keyboard


    Thunderbolt Information:

    Apple Inc. thunderbolt_bus


    Gatekeeper:

    Mac App Store and identified developers


    Kernel Extensions:

    /Library/Application Support/Citrix Receiver

    [not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9 - 2017-01-02) [Support]



    System Launch Agents:

    [not loaded] 7 Apple tasks

    [loaded] 162 Apple tasks

    [running] 111 Apple tasks


    System Launch Daemons:

    [not loaded] 41 Apple tasks

    [loaded] 157 Apple tasks

    [running] 113 Apple tasks


    Launch Agents:

    [not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-18) [Support]

    [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (2017-01-21) [Support]

    [failed] com.adobe.AdobeCreativeCloud.plist (2016-05-18) [Support]

    [running] com.citrix.AuthManager_Mac.plist (2017-01-02) [Support]

    [running] com.citrix.ReceiverHelper.plist (2017-01-02) [Support]

    [running] com.citrix.ServiceRecords.plist (2017-01-02) [Support]


    Launch Daemons:

    [loaded] com.adobe.ARMDC.Communicator.plist (2017-01-21) [Support]

    [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-21) [Support]

    [running] com.adobe.adobeupdatedaemon.plist (2016-05-18) [Support]

    [running] com.adobe.agsservice.plist (2017-03-07) [Support]

    [loaded] com.adobe.fpsaud.plist (2017-01-30) [Support]

    [loaded] com.citrix.ctxusbd.plist (2016-11-09) [Support]

    [loaded] com.malwarebytes.HelperTool.plist (2016-09-09) [Support]

    [loaded] com.microsoft.autoupdate.helper.plist (2016-12-15) [Support]

    [loaded] com.microsoft.office.licensingV2.helper.plist (2015-07-01) [Support]


    User Launch Agents:

    [loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-18) [Support]

    [failed] com.google.keystone.agent.plist (2017-02-12) [Support]

    [loaded] com.valvesoftware.steamclean.plist (2016-12-21) [Support]


    User Login Items:

    iTunesHelper Application (2017-01-23)

    (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    MacGameStore Helper Application

    (~/Library/Application Support/MacGameStore.com/Helper/MacGameStore Helper.app)


    Internet Plug-ins:

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-05-18) [Support]

    FlashPlayer-10.6: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]

    QuickTime Plugin: 7.7.3 (2016-12-21)

    AdobePDFViewerNPAPI: 15.023.20056 - SDK 10.11 (2017-01-25) [Support]

    AdobePDFViewer: 15.023.20056 - SDK 10.11 (2017-01-25) [Support]

    Flash Player: 24.0.0.221 - SDK 10.9 (2017-02-14) [Support]

    CitrixICAClientPlugIn: 12.4.0 - SDK 10.11 (2017-01-02) [Support]



    3rd Party Preference Panes:

    Flash Player (2017-01-30) [Support]


    Time Machine:

    Skip System Files: NO

    Auto backup: YES

    Volumes being backed up:

    Macintosh HD: Disk size: 498.93 GB Disk used: 411.39 GB

    Destinations:

    BACKUP [Local]

    Total size: 639.79 GB

    Total number of backups: 113

    Oldest backup: 11/18/15, 7:20 AM

    Last backup: 3/10/17, 9:33 AM

    Size of backup disk: Too small

    Backup size 639.79 GB < (Disk used 411.39 GB X 3)


    Top Processes by CPU:

    6% WindowServer

    1% kernel_task

    1% fontd

    1% com.apple.WebKit.WebContent(2)

    1% Dock


    Top Processes by Memory:

    953 MB kernel_task

    942 MB com.apple.WebKit.WebContent(2)

    500 MB softwareupdated

    287 MB Safari

    262 MB spindump


    Virtual Memory Information:

    2.90 GB Available RAM

    394 MB Free RAM

    5.10 GB Used RAM

    2.51 GB Cached files

    728 MB Swap Used


    Diagnostics Information:

    Mar 10, 2017, 09:08:03 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-090803_[redacted].crash

    com.google.Keystone.Agent - /Users/[redacted]/Library/Google/*/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent

    Mar 10, 2017, 08:07:40 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-080740_[redacted].crash

    Mar 10, 2017, 07:07:13 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-070713_[redacted].crash

    Mar 10, 2017, 06:06:49 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-060649_[redacted].crash

    Mar 10, 2017, 05:06:25 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-050625_[redacted].crash

    Mar 10, 2017, 04:06:00 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-040600_[redacted].crash

    Mar 10, 2017, 03:05:35 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-030535_[redacted].crash

    Mar 10, 2017, 02:05:11 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-020511_[redacted].crash

    Mar 10, 2017, 01:04:47 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-010447_[redacted].crash

    Mar 10, 2017, 12:04:22 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-10-000422_[redacted].crash

    Mar 9, 2017, 11:04:04 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-230404_[redacted].crash

    Mar 9, 2017, 10:03:32 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-220332_[redacted].crash

    Mar 9, 2017, 09:03:10 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-210310_[redacted].crash

    Mar 9, 2017, 08:02:43 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-200243_[redacted].crash

    Mar 9, 2017, 07:02:19 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-190219_[redacted].crash

    Mar 9, 2017, 06:01:56 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-180156_[redacted].crash

    Mar 9, 2017, 05:01:34 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-170134_[redacted].crash

    Mar 9, 2017, 04:01:05 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-160105_[redacted].crash

    Mar 9, 2017, 03:00:42 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-150042_[redacted].crash

    Mar 9, 2017, 02:00:18 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-140018_[redacted].crash

    Mar 9, 2017, 12:59:54 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-125954_[redacted].crash

    Mar 9, 2017, 11:59:31 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-115931_[redacted].crash

    Mar 9, 2017, 06:57:22 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-065722_[redacted].crash

    Mar 9, 2017, 05:56:58 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-055658_[redacted].crash

    Mar 9, 2017, 04:56:34 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-045634_[redacted].crash

    Mar 9, 2017, 03:56:09 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-035609_[redacted].crash

    Mar 9, 2017, 02:55:45 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-025545_[redacted].crash

    Mar 9, 2017, 01:55:20 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-015520_[redacted].crash

    Mar 9, 2017, 12:54:56 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-09-005456_[redacted].crash

    Mar 8, 2017, 11:54:31 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-235431_[redacted].crash

    Mar 8, 2017, 10:54:13 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-225413_[redacted].crash

    Mar 8, 2017, 09:53:42 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-215342_[redacted].crash

    Mar 8, 2017, 08:53:22 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-205322_[redacted].crash

    Mar 8, 2017, 07:52:58 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-195258_[redacted].crash

    Mar 8, 2017, 06:52:32 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-185232_[redacted].crash

    Mar 8, 2017, 05:52:08 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-175208_[redacted].crash

    Mar 8, 2017, 04:51:38 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-165138_[redacted].crash

    Mar 8, 2017, 03:51:18 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-155118_[redacted].crash

    Mar 8, 2017, 02:50:54 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-145054_[redacted].crash

    Mar 8, 2017, 01:50:23 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-135023_[redacted].crash

    Mar 8, 2017, 12:49:59 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-124959_[redacted].crash

    Mar 8, 2017, 11:49:40 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-114940_[redacted].crash

    Mar 8, 2017, 10:49:08 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-104908_[redacted].crash

    Mar 8, 2017, 09:48:43 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-094843_[redacted].crash

    Mar 8, 2017, 08:48:24 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-084824_[redacted].crash

    Mar 8, 2017, 07:47:55 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-074755_[redacted].crash

    Mar 8, 2017, 06:47:30 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-064730_[redacted].crash

    Mar 8, 2017, 05:47:06 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-054706_[redacted].crash

    Mar 8, 2017, 04:46:41 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-044641_[redacted].crash

    Mar 8, 2017, 03:46:17 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-034617_[redacted].crash

    Mar 8, 2017, 02:45:52 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-024552_[redacted].crash

    Mar 8, 2017, 01:45:28 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-014528_[redacted].crash

    Mar 8, 2017, 12:45:03 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-08-004503_[redacted].crash

    Mar 7, 2017, 11:44:39 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-234439_[redacted].crash

    Mar 7, 2017, 10:44:14 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-224414_[redacted].crash

    Mar 7, 2017, 09:43:54 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-214354_[redacted].crash

    Mar 7, 2017, 08:43:30 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-204330_[redacted].crash

    Mar 7, 2017, 07:43:05 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-194305_[redacted].crash

    Mar 7, 2017, 06:42:35 PM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-184235_[redacted].crash

    Mar 7, 2017, 11:39:42 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-113942_[redacted].crash

    Mar 7, 2017, 10:39:18 AM ~/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2017-03-07-103918_[redacted].crash
     
  4. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #4
    It looks like this one I highlighted in red.

    Triple click the line below to select it, then right click and in the Services menu select Reveal in Finder. That will open Finder to the correct folder. Then find and delete com.google.keystone.agent.plist. Restart after.

    Code:
    ~/Library/LaunchAgents
    (~ is your users folder)
     
  5. Mouse man thread starter Suspended

    Mouse man

    Joined:
    Mar 9, 2017
    Location:
    AZ

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