Got $500+ refund on my rMBP 13"

Discussion in 'MacBook Pro' started by ansabakhan, Feb 13, 2013.

  1. ansabakhan macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #1
    Bought refurbished Macbook pro 13 retina 29 days back... for $2289

    price dropped by $510 today ! .. called apple and mentioned this, person helping me said she can ask manager for 'price protection' and issued me a refund for $510 + tax....

    I am guessing apple has a price protection for 30 days or so.. its different from return windows on 14 days..

    If any one here bought their macbook pro retina in last 30 days and paid higher price, they can ask for price protection.
     
  2. Orlandoech macrumors 68040

    Orlandoech

    Joined:
    Jun 2, 2011
    Location:
    Salt Lake City, UT
    #2
    Im calling now because I ordered a 13" rMBP less than 30 days ago.
     
  3. dma550 macrumors 6502

    Joined:
    Sep 3, 2009
    Location:
    CT
  4. robvas macrumors 68030

    Joined:
    Mar 29, 2009
    Location:
    USA
    #4
    I wonder if Best Buy will do the same on the open box I bought a few weeks ago.
     
  5. Orlandoech, Feb 13, 2013
    Last edited: Feb 13, 2013

    Orlandoech macrumors 68040

    Orlandoech

    Joined:
    Jun 2, 2011
    Location:
    Salt Lake City, UT
    #5
    I called Apple and inquired about the price lowering and how I ordered less than 30 days ago, they validated my order and they refunded me $99.48 which was the difference after taxes, so I'm happy. lol.

    And FYI, my order was on a refurb unit and they still refunded me.
     
  6. dma550 macrumors 6502

    Joined:
    Sep 3, 2009
    Location:
    CT
    #6
    ok, now I am mad. I ordered mine Dec 24, got it 1/2/13, and it was for the rMBP. I paid $3673 for it, it's now available for $3199 same config. I ordered from Macmall, not too happy.

    Anyone know if something can be done?
     
  7. Orlandoech macrumors 68040

    Orlandoech

    Joined:
    Jun 2, 2011
    Location:
    Salt Lake City, UT
    #7

    Id call, but if you used a CC, preferably AMEX, then they would refund you the difference usually if the Retailer would not.
     
  8. stefan109 macrumors member

    Joined:
    Jun 15, 2010
    #8
    Anyone of the earliest (2012 order date) adopters had any luck with a refund of price difference? Pretty disappointed that Apple reduced the price so quickly after release (which IMO screws the first adopters)
     
  9. Orlandoech macrumors 68040

    Orlandoech

    Joined:
    Jun 2, 2011
    Location:
    Salt Lake City, UT
    #9
    Yup... very irritating. I think there should be a 90 day window for the price match personally.
     
  10. swerve147 macrumors 6502a

    Joined:
    Jan 12, 2013
    #10
    I bought a 2.6/16/512 15 in. rMBP refurb on January 24th. I just called and they gave me a complimentary $100 gift card from the Apple Store. Considering I'm a full week out of my return period and they currently don't carry my equivalent refurb product in stock, it's good enough compensation for me :)
     
  11. Orlandoech macrumors 68040

    Orlandoech

    Joined:
    Jun 2, 2011
    Location:
    Salt Lake City, UT
    #11

    Lol nice! I got my 15" rMBP in August, so I think Im too far out but my 13" rMBP was within 30 days.
     
  12. iPhonesandMacs macrumors regular

    Joined:
    Oct 11, 2012
    #12
    I bought the $1999 13" retina pro on sunday with student discount, I am debating whether to:

    a) return it and get my $1999 back, go buy the same model from the apple refurb store for $1359

    b) return it and get the $1699 model with discount at $1599

    c) Just keep the machine and get the refund
     
  13. Orlandoech macrumors 68040

    Orlandoech

    Joined:
    Jun 2, 2011
    Location:
    Salt Lake City, UT
    #13
    Uh... I would do "A" without a doubt, thats me though. Over $500 savings.
     
  14. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #14
    I agree. As a student, that $640 savings will come in handy. Use it to pay down some debt (or not incur some debt in the first place on something like books).
     
  15. TriBruin macrumors member

    Joined:
    Jul 28, 2008
    #15
    Exact same situation, except I bought mine last week. After a 10 minute call to Apple, I am $510+tax richer. WooHoo.
     
  16. dma550 macrumors 6502

    Joined:
    Sep 3, 2009
    Location:
    CT
    #16

    Hmm, I did use my corp. Amex card. I didn't know they did that!
     
  17. jpw16 macrumors member

    jpw16

    Joined:
    Jun 12, 2010
    #17
    I would like to know too>>>
     
  18. ob81 macrumors 65816

    ob81

    Joined:
    Jun 11, 2007
    Location:
    Virginia Beach
    #18
    That is great that they refunded money. I was well outside that 30 days and would have been jacked over if I didn't swap out my 13" for a 15".
     
  19. yangnome macrumors newbie

    Joined:
    Jan 21, 2013
    #19
    I'd be interested in hearing if they do too. I'm not too concerned though; due to an open box coupon, I picked up a pristine stock 15" rmbp for less 1480+tax late last month, so even without any compensation for the change, I still walked away with a great deal.
     
  20. iPhonesandMacs macrumors regular

    Joined:
    Oct 11, 2012
    #20
    I have some thinking to do, I wish they would just give me a refund and price match the refurbished computer and not make me return this one and then get the refurb. I could definitely put that money towards a thunderbolt display when its refreshed
     
  21. dehory, Feb 13, 2013
    Last edited: Feb 13, 2013

    dehory macrumors regular

    dehory

    Joined:
    Sep 17, 2008
    #21
    Slightly peeved about this too. Bought a 13" rMBP on launch date, so it's been 113 days since I purchased and 104 days since I received it.

    I did really need a new computer when I bought it, so I guess I've been paying about $2 a day to have the rMBP until now.

    EDIT: Called Apple Support just for kicks. They wouldn't budge on giving me any kind of reimbursement. Can't blame them. Price protection period is 14 days, apparently.
     
  22. kensic macrumors 6502

    Joined:
    Jan 11, 2013
    #22
    wow 13" retina for 2280$...maxed out version huh
     
  23. stefan109 macrumors member

    Joined:
    Jun 15, 2010
    #23
    Tried calling them too and got a similar response. I was quite surprised at their lack of compensation to be honest, given they're a company which places customer satisfaction as a leading priority.

    Definitely doesn't encourage me to be an early adopter of Apple products going forward.
     
  24. noodles5666 macrumors regular

    Joined:
    Aug 27, 2010
    #24
    I just got mine price matched at Best Buy with my student pricing. I bought my 13" rMBP base model on December 20th, 2012. I am however a Best Buy Silver Rewards member so I have a 60 day return/exchange policy.
     
  25. yusukeaoki macrumors 68030

    yusukeaoki

    Joined:
    Mar 22, 2011
    Location:
    Tokyo, Japan
    #25
    They are desperate not to lose customers now...
    But I like this new "plan"
     

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