Just bought my first mbp from apple store today and when I get home it refuses to turn on. I got a brick from apple store. Plugged the power in an let it rest for almost half an hour and still won't turn on. Going to apple store Tom morning to demand a replacement. Will apple do anything to compensate for the hassle that I went through?? And the customer satisfaction definitely went down. Anybody had the same experience?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Got a brick out of the box
- Thread starter hrv888
- Start date
- Sort by reaction score
I think by "compensate" means he wants it replaced by a better machine or for Apple to pay him for his trouble. OP am I correct?
why would additional compensation be warranted?
Did the apple store check to see if it was working before putting it on the counter?
Did the OP check to see if it was working before leaving the store?
Electronics are light a light bulb one second it can work the next hmmmm.
Highly recommend firing the computer up before you leave.
Did the apple store check to see if it was working before putting it on the counter?
Did the OP check to see if it was working before leaving the store?
Electronics are light a light bulb one second it can work the next hmmmm.
Highly recommend firing the computer up before you leave.
Didn't get to check it in the store. My bad on that part.
A replacement is a no brainer and it should be done since the thing won't even power up. So I'm hoping they would give me a free laptop bag for the hassle of going back to the store to get it replaced. Lol. Or I'm just hoping for too much? Why did it even come out of the assembly line if it won't power up? It's not that it has some intermitent trouble in it that I'm demanding for a replacement instead of repair but on my case it's DOA. Will you guys be happy with that? Or would you also demand something?
A replacement is a no brainer and it should be done since the thing won't even power up. So I'm hoping they would give me a free laptop bag for the hassle of going back to the store to get it replaced. Lol. Or I'm just hoping for too much? Why did it even come out of the assembly line if it won't power up? It's not that it has some intermitent trouble in it that I'm demanding for a replacement instead of repair but on my case it's DOA. Will you guys be happy with that? Or would you also demand something?
My MBP died the second day I had it, and after I got it replaced I called AppleCare and they offered me a $200 credit to the apple store. It probably helps that I bought AppleCare since that is mostly profit for them.
I had already moved lots of data to it and done quite a bit of configuration, so I had to wait for them to move the data to a new machine. Of course I didn't have a TM backup because it was only a day old and I hadn't set that up jet. You aren't going through as much trouble unwrapping a brick, and they can immediately swap it out for a new one instead of making you wait for them to move the data.
I had already moved lots of data to it and done quite a bit of configuration, so I had to wait for them to move the data to a new machine. Of course I didn't have a TM backup because it was only a day old and I hadn't set that up jet. You aren't going through as much trouble unwrapping a brick, and they can immediately swap it out for a new one instead of making you wait for them to move the data.
I am going to say that you shouldn't "demand" anything. Just be subtle and don't be a prick but don't be a suck up either. MAybe you will get lucky and get something cool out of it!
Good advice. I'll be subtle about it. Lol. Hopefully they'll give me something. Even if it's just the laptop pouch lol. It's a waste of time to go back to the store. Maybe I was too excited about buying the laptop. It's the first time it ever happened to me. I'll be sure to check the product Tom in the store.
...be super pi$$'ed off when you go in, that works every time
Totally opposite of what appleguy said lol. Which one works the most? Haha get pissed and sound like a prick or be nice and say where's my compensation for the inconvinience caused? Sorry ain't enough lol
I think a good rule of thumb is if you be nice to Apple, Apple will be nice to you. Apple has to deal with lots of "pissed off" customers a day. Be the exception not the rule and Apple will be surprised and most likely nicer to you.
Edit: ALso maybe exaggerating the distance to the Apple Store would be helpful to you cause. MAybe in conversation mentioned something like "Wow never expected this from Apple" or " Its kinda funny that this $1300 laptop sure was cheap"
Just to add, if you're going to talk to someone about it, ask to speak to the general manager.
Talking to an Apple store peon will get you nothing but a shrug and a glazed-over look, and talking to a tech will get you the same snarky, horn-rim-glasses re-adjusting "Well, you should've checked it before you left the store!" you got here.
I wouldn't go in acting like they owe you something, I'd just be sure to let the GM know that it sucked to spend that much money on a new laptop and walk out with a really shiny silver brick. Just be nice about it
Either way, I feel your pain. My new MBP Kernel Panicked less than a week out of box, and it took me talking to 4 employees, a tech, and a manager over 2 phone calls to even get it looked at same day.
Worst case, you could always tell them you're going to return the laptop, and take your business elsewhere.
Talking to an Apple store peon will get you nothing but a shrug and a glazed-over look, and talking to a tech will get you the same snarky, horn-rim-glasses re-adjusting "Well, you should've checked it before you left the store!" you got here.
I wouldn't go in acting like they owe you something, I'd just be sure to let the GM know that it sucked to spend that much money on a new laptop and walk out with a really shiny silver brick. Just be nice about it
Either way, I feel your pain. My new MBP Kernel Panicked less than a week out of box, and it took me talking to 4 employees, a tech, and a manager over 2 phone calls to even get it looked at same day.
Worst case, you could always tell them you're going to return the laptop, and take your business elsewhere.
They'll replace it but I don't think they owe you anything above a pleasant & hassle free experience beyond that. Maybe offering to check the replacement with you before you leave the store would work.
If you have your receipt and you haven't caused any visible damage, shouldn't they replace it automatically? Suppose you don't check it before you leave and return 20-30 minutes later, do they assume you've damaged it? Are you recommended to check it before you leave?
I ask these questions so that I'm prepared in case this happens to me.
I ask these questions so that I'm prepared in case this happens to me.
I don't think the OP has any question on if they will replace it. He wants them to give him something for his troubles.
You have a way with words. The picture you have painted here is absolutely perfect.
Eh that sucks, hopefully there won't be too much hassle and they'll replace it no questions asked.
Talking about free goodies though reminds me of when I bought my uMBP. Just as they were handing over the box I asked for a bag to put it in so I could carry it out to the car easily. To my surprise they brought out a crumpler messenger bag and gave it to me FOC!
Talking about free goodies though reminds me of when I bought my uMBP. Just as they were handing over the box I asked for a bag to put it in so I could carry it out to the car easily. To my surprise they brought out a crumpler messenger bag and gave it to me FOC!
