Got a dead pixel on my rMBP. Is it covered by Apple Care?

[randers]

Got a noticeable dead pixel on my rMBP (3 months old). Will Apple Care cover the replacement? Any idea how long it takes? Thank you in advance!

 

[Samuelsan2001]

Yes it will, how long it takes that could well be luck of the draw.

 

[maflynn]

I'm not sure apple replaces a display unit if it as a single dead pixel on the display. The threshold as I understand is typically higher then one pixel.

 

[James.K.Polk]

I'm not sure apple replaces a display unit if it as a single dead pixel on the display. The threshold as I understand is typically higher then one pixel.

That is their published stance, you're correct. In my experience, they can be lenient, but don't necessarily expect it, OP. Good luck!

 

[Gav2k]

Got a noticeable dead pixel on my rMBP (3 months old). Will Apple Care cover the replacement? Any idea how long it takes? Thank you in advance!

Apples policy...

iPod nano, iPod touch, and iPhone screens: repair or replace after 1 or more dead pixels iPad: repair or replace after 3 or more dead pixels

MacBook, MacBook Air, MacBook Pro 13″ and 15″ models: replace after 4 or more bright pixels, 6 or more dark pixels

MacBook Pro 17″, displays up to 20″: replace after 5 or more bright pixels, 7 or more dark pixels iMac 24″ and iMac 27″,

Apple Cinema Displays from 22″ to 30″: replace after 9 or more bright pixels, 11 or more dark pixels


If the number of pixel anomalies is within specifications, explain that to the customer. Further explain that you can replace the product, but the replacement product may have even more anomalies yet still be within specifications, and that Apple will not replace the product again if the number of anomalies in the replacement product is within specifications.

 

[steve62388]

Apples policy...

This is really old information though. If it hasn't changed by now I would be incredibly surprised.

 

[Gav2k]

This is really old information though. If it hasn't changed by now I would be incredibly surprised.

It's from 2010 and hasn't changed

 

[thesimplelogic]

I would still possibly go to the Apple Store and see what they can do for you. I have a 15" rMBP (refurbished) that is still under the first year of warranty, that had a tiny chip in the screen, probably no bigger than the size of a pin head. I've heard stories of them not replacing the screen for the exact same issue, but they did for me, completely under warranty too.

 

[hughw]

I had a pixel stuck red in the middle of my display about 18 months ago, and the genius bar guy got it replaced for me without a hitch.
It takes a few days, depending on how long it takes for the parts to arrive.

 

[steve62388]

It's from 2010 and hasn't changed

How do you know that?

(And it's missing any detail on Retina displays).

 

[Gav2k]

How do you know that?

(And it's missing any detail on Retina displays).

Been through the process on my old rmbp