Got a dead pixel on my rMBP. Is it covered by Apple Care?

Discussion in 'MacBook Pro' started by randers, Oct 25, 2015.

  1. randers macrumors newbie

    Joined:
    Jul 11, 2015
    #1
    Got a noticeable dead pixel on my rMBP (3 months old). Will Apple Care cover the replacement? Any idea how long it takes? Thank you in advance!
     
  2. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #2
    Yes it will, how long it takes that could well be luck of the draw.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    I'm not sure apple replaces a display unit if it as a single dead pixel on the display. The threshold as I understand is typically higher then one pixel.
     
  4. James.K.Polk macrumors 6502a

    Joined:
    Aug 31, 2015
    #4
    That is their published stance, you're correct. In my experience, they can be lenient, but don't necessarily expect it, OP. Good luck!
     
  5. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #5
    Apples policy...

     
  6. steve23094 macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #6
    This is really old information though. If it hasn't changed by now I would be incredibly surprised.
     
  7. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #7
    It's from 2010 and hasn't changed
     
  8. thesimplelogic macrumors regular

    Joined:
    Jun 27, 2014
    #8
    I would still possibly go to the Apple Store and see what they can do for you. I have a 15" rMBP (refurbished) that is still under the first year of warranty, that had a tiny chip in the screen, probably no bigger than the size of a pin head. I've heard stories of them not replacing the screen for the exact same issue, but they did for me, completely under warranty too.
     
  9. hughw macrumors newbie

    hughw

    Joined:
    Jan 15, 2012
    Location:
    Bath/Bristol, UK
    #9
    I had a pixel stuck red in the middle of my display about 18 months ago, and the genius bar guy got it replaced for me without a hitch.
    It takes a few days, depending on how long it takes for the parts to arrive.
     
  10. steve23094 macrumors 68000

    steve23094

    Joined:
    Apr 23, 2013
    #10
    How do you know that?

    (And it's missing any detail on Retina displays).
     
  11. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #11
    Been through the process on my old rmbp
     

Share This Page