Got a new 3G because of cracked case!

Discussion in 'iPhone' started by majordude, Oct 15, 2009.

  1. majordude macrumors 68020


    Apr 28, 2007
    I bought my iPhone almost a year ago. I've taken very good care of it. Never dropped it, never laid it on it's back so it would scratch and the Apple logo was still mar-free after all this time!

    But several months ago I noticed a crack on that little piece of plastic between the metal frame and the sync-cord. No biggie. Then, a few months ago I got two or three hairline fractures on the corner. That was worse. But then, about a month ago I got a crack on the corner of the sync-cord area. It kept growing and growing until it was about 3/4" long.

    I took it to the store and the guy looked at it and, snap, just like that he said I can authorize a replacement for this and then brought me a new phone!

    YES! :)

    Meanwhile, while waiting at the Genius bar, a guy with his girl brought in an old iBook. It was old. Wasn't even running X (I heard them saying something about still running 9 point something). Anyway, the disk was dead. The Genius said, technically this is out of warrantee but I think you deserve a new drive. This one has a 60GB. I'll put in a 120. :eek:

    Then he went into the back and came out. He said, normally it takes 3-5 days for a swap but I can have it to you in 30 minutes. You can look around the store until it's ready.

    AWESOME! :apple:
  2. pukifloyd macrumors 6502a


    Jun 25, 2008
    thats awesome service (if its true...maybe the thing with the girl was all planned to impress the customers in the store:cool::D )
    which apple store did you go to?

    congratulations on your new iphone;)
  3. Jimbo Asprilla macrumors regular

    Jimbo Asprilla

    Sep 21, 2009
    I had my 6 month old iPhone replaced two weeks back due to case cracking, no quibble, no problems at all getting it changed, such a great service.
  4. army91c macrumors 6502a

    Mar 9, 2009
    Replacing the i for a cracked case is old news.... it is a known issue and cracked cases get a replacement phone.
  5. GoCubsGo macrumors Nehalem


    Feb 19, 2005
  6. falconer macrumors newbie

    Oct 18, 2009
    would it be better to buy the iphone from an apple store instead of AT&T for return services if needed?
  7. scaredpoet macrumors 604


    Apr 6, 2007
    Not really. No matter where you buy it from, warranty service is handled by Apple.
  8. ozzyman500 macrumors 65816

    Feb 4, 2009
    Really, what store is this at? The "genius" I had was a complete dick.

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