Got a new 3G because of cracked case!

Discussion in 'iPhone' started by majordude, Oct 15, 2009.

  1. majordude macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #1
    I bought my iPhone almost a year ago. I've taken very good care of it. Never dropped it, never laid it on it's back so it would scratch and the Apple logo was still mar-free after all this time!

    But several months ago I noticed a crack on that little piece of plastic between the metal frame and the sync-cord. No biggie. Then, a few months ago I got two or three hairline fractures on the corner. That was worse. But then, about a month ago I got a crack on the corner of the sync-cord area. It kept growing and growing until it was about 3/4" long.

    I took it to the store and the guy looked at it and, snap, just like that he said I can authorize a replacement for this and then brought me a new phone!

    YES! :)

    Meanwhile, while waiting at the Genius bar, a guy with his girl brought in an old iBook. It was old. Wasn't even running X (I heard them saying something about still running 9 point something). Anyway, the disk was dead. The Genius said, technically this is out of warrantee but I think you deserve a new drive. This one has a 60GB. I'll put in a 120. :eek:

    Then he went into the back and came out. He said, normally it takes 3-5 days for a swap but I can have it to you in 30 minutes. You can look around the store until it's ready.

    AWESOME! :apple:
     
  2. pukifloyd macrumors 6502a

    pukifloyd

    Joined:
    Jun 25, 2008
    Location:
    Scottsdale
    #2
    thats awesome service (if its true...maybe the thing with the girl was all planned to impress the customers in the store:cool::D )
    which apple store did you go to?

    congratulations on your new iphone;)
     
  3. Jimbo Asprilla macrumors regular

    Jimbo Asprilla

    Joined:
    Sep 21, 2009
    #3
    I had my 6 month old iPhone replaced two weeks back due to case cracking, no quibble, no problems at all getting it changed, such a great service.
     
  4. army91c macrumors 6502a

    Joined:
    Mar 9, 2009
    #4
    Replacing the i for a cracked case is old news.... it is a known issue and cracked cases get a replacement phone.
     
  5. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
  6. falconer macrumors newbie

    Joined:
    Oct 18, 2009
    #6
    would it be better to buy the iphone from an apple store instead of AT&T for return services if needed?
     
  7. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #7
    Not really. No matter where you buy it from, warranty service is handled by Apple.
     
  8. ozzyman500 macrumors 65816

    Joined:
    Feb 4, 2009
    #8
    Really, what store is this at? The "genius" I had was a complete dick.
     

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