I was having problems with this weird pong sound and they couldn't figure it out. So they gave me a brand new macbook which was cool. It took them an hour to data transfer my stuff for me and that was nice of them to do. THe new macbook however is alot noisier, the superdrive is noisier, the macbook itself gets warm where the right hand palm sits(the other one did not) and now I cannot get any of the songs that I bought from itunes to download back to my ipod. Is mac quality usually this inconsistent or am I just having bad luck?