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Got a new MBP retina but having so many problems

V

vmflapem

macrumors 6502
Original poster
Dec 27, 2013
432
68
I got my macbook pro retina 2 days ago from an Apple Store, but I'm already having some problems with it.

Here are some problems:

1. The fan makes weird consistent 'trrrrr' sound non-stop - this can only be heard when I move my ear close to where the power button is, but it is very annoying.

2. Like I said, I bought this macbook 2 days ago, but it shuts down completely RANDOMLY once a while - it's happened twice now already.. and I've attached a photo showing the message I get:
http://imgur.com/W7rEEqm,38rqkCc#0

Are these somewhat acceptably normal? Or do I really have to go for an exchange again..?
 
I would bring it right back to the store in original packaging for a return and not a repair. There is no reason that a expensive machine should be shutting down randomly. The fan noise may be the sound made by the fan when spinning. I would not worry about that, however the shutting down issue is critical to get replaced.
 
Shutting down randomly: unacceptable. U should return your mac to apple store, change new one.
 
I remember having a Dell that shut down randomly. I took it back and got another and it was much better. Take it back and make sure you get an extended warranty!
 
Altemose said:
I would bring it right back to the store in original packaging for a return and not a repair. There is no reason that a expensive machine should be shutting down randomly. The fan noise may be the sound made by the fan when spinning. I would not worry about that, however the shutting down issue is critical to get replaced.
Click to expand...

Thanks everyone for the reply. I didn't know shutting down randomly was a critical problem. I guess I definitely need to get a replacement for this.
 
Another way, you re-install new completely mac os and use it about 1 day, to exclude OS error...If it still shutting down auto, there are hardware problems & you must take it back to store as soon as possible.
 
softwind said:
Another way, you re-install new completely mac os and use it about 1 day, to exclude OS error...If it still shutting down auto, there are hardware problems & you must take it back to store as soon as possible.
Click to expand...

Hmm should I give that a try?
But I'm kinda worried that the same problem might pop up in future after the 14-day return date is over :(
 
softwind said:
Another way, you re-install new completely mac os and use it about 1 day, to exclude OS error...If it still shutting down auto, there are hardware problems & you must take it back to store as soon as possible.
Click to expand...

vmflapem said:
Hmm should I give that a try?
But I'm kinda worried that the same problem might pop up in future after the 14-day return date is over :(
Click to expand...

Just bring it back, that's the only way to be out of trouble. All other solutions won't ease your worries.
 
New computer having these issues - I'd bring it back and get a replacement.
 
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