Got a new MBP retina but having so many problems

Discussion in 'MacBook Pro' started by vmflapem, Jan 19, 2014.

  1. vmflapem macrumors 6502

    Joined:
    Dec 27, 2013
    #1
    I got my macbook pro retina 2 days ago from an Apple Store, but I'm already having some problems with it.

    Here are some problems:

    1. The fan makes weird consistent 'trrrrr' sound non-stop - this can only be heard when I move my ear close to where the power button is, but it is very annoying.

    2. Like I said, I bought this macbook 2 days ago, but it shuts down completely RANDOMLY once a while - it's happened twice now already.. and I've attached a photo showing the message I get:
    http://imgur.com/W7rEEqm,38rqkCc#0

    Are these somewhat acceptably normal? Or do I really have to go for an exchange again..?
     
  2. Altemose macrumors G3

    Altemose

    Joined:
    Mar 26, 2013
    Location:
    Elkton, Maryland
    #2
    I would bring it right back to the store in original packaging for a return and not a repair. There is no reason that a expensive machine should be shutting down randomly. The fan noise may be the sound made by the fan when spinning. I would not worry about that, however the shutting down issue is critical to get replaced.
     
  3. softwind macrumors newbie

    Joined:
    Oct 1, 2013
    #3
    Shutting down randomly: unacceptable. U should return your mac to apple store, change new one.
     
  4. linkgx1 macrumors 65816

    Joined:
    Oct 12, 2011
    #4
    I remember having a Dell that shut down randomly. I took it back and got another and it was much better. Take it back and make sure you get an extended warranty!
     
  5. vmflapem thread starter macrumors 6502

    Joined:
    Dec 27, 2013
    #5
    Thanks everyone for the reply. I didn't know shutting down randomly was a critical problem. I guess I definitely need to get a replacement for this.
     
  6. softwind macrumors newbie

    Joined:
    Oct 1, 2013
    #6
    Another way, you re-install new completely mac os and use it about 1 day, to exclude OS error...If it still shutting down auto, there are hardware problems & you must take it back to store as soon as possible.
     
  7. vmflapem thread starter macrumors 6502

    Joined:
    Dec 27, 2013
    #7
    Hmm should I give that a try?
    But I'm kinda worried that the same problem might pop up in future after the 14-day return date is over :(
     
  8. softwind macrumors newbie

    Joined:
    Oct 1, 2013
    #8
    14 days to return. You just got it 2 days ago!!! :)
     
  9. teleromeo macrumors 65816

    teleromeo

    Joined:
    Dec 2, 2006
    Location:
    kidnapped by aliens
    #9
    Just bring it back, that's the only way to be out of trouble. All other solutions won't ease your worries.
     
  10. priitv8 macrumors 68020

    Joined:
    Jan 13, 2011
    Location:
    Estonia
    #10
    This message is called a Kernel Panic and it should not happen on a new MacBook with stock OS X (assuming you haven't installed any 3rd party drivers yet).
     
  11. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #11
    New computer having these issues - I'd bring it back and get a replacement.
     

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