Got Imac .. Something inside the glass!!!!!

Discussion in 'iMac' started by mothergoose45, Aug 14, 2007.

  1. mothergoose45 macrumors member

    Joined:
    Oct 21, 2006
    #1
    got my 24" a minute ago and thought I had a dead pixel. Oh well if it really gets to me I might say something about it. But i get to looking and if i get under it or above it it looks like it is on the inside of the glass? Is that what a dead pixel looks like or is there something on the inside glass.
    I can look under it and see the complete image where the dot should be.
     
  2. shipdestroyer macrumors 6502

    Joined:
    Jun 5, 2007
    Location:
    New Hampshire
    #2
    You can take the glass off with a suction cup. I'm pretty sure it's held there by magnets.
     
  3. torrid30 macrumors member

    Joined:
    Jun 15, 2007
    Location:
    Illinois
    #3
    If you have an Apple Store nearby, I'd take it there and have them look at it. If it is something under the glass, maybe they have the tools and can get it out for you. I don't know if removing the glass voids the warranty or not, but if it does, I'd take it in and say, "Please, will you be so kind to get this out so my beautiful new (costly) investment has this easy fix defect. Thank you kind sir." As the Apple people seem to need much coddling.
     
  4. dejo Moderator

    dejo

    Staff Member

    Joined:
    Sep 2, 2004
    Location:
    The Centennial State
    #4
    Wait, how do magnets hold glass? :confused: ;)
     
  5. torrid30 macrumors member

    Joined:
    Jun 15, 2007
    Location:
    Illinois
    #5
    There's some sort of conductor on the underside of the black frame. There's 14 little magnets holding the glass (and whatever magnet conductor things there are) to the computer.
     
  6. mpw Guest

    Joined:
    Jun 18, 2004
    #6
    They're coated in glue
     
  7. mr_matalino macrumors 6502a

    mr_matalino

    Joined:
    Oct 14, 2005
  8. mothergoose45 thread starter macrumors member

    Joined:
    Oct 21, 2006
    #8
    is what i am describing a dead pixel? Or can you see the dead pixel from an angle? i can look under and over it and see the image behind it. Is that describing what a dead pixel is, or is something on the inside of the glass.
     
  9. imac/cheese macrumors 6502a

    Joined:
    Jun 7, 2007
    #9
  10. mpw Guest

    Joined:
    Jun 18, 2004
    #10
    Sounds like you have something on the reverse of the glass, either remove the glass carefully and clean away or take it back to the store and have them do this if you ain't confident. OR there may be a flaw in the glass, in which case you'll want to return either the iMac or just the glass for a new glazed panel.
     
  11. NewtypeCJ macrumors 6502

    NewtypeCJ

    Joined:
    Feb 27, 2005
    Location:
    Decatur, GA
    #11
    Before entering this thread, first thing I thought of...

    [​IMG]

    Sorry to hear about your problem tho'. :'(
     
  12. mothergoose45 thread starter macrumors member

    Joined:
    Oct 21, 2006
    #12
    This blows so bad. I dont think it would bother me that much but on a white background its annoying. The only thing is this thing is AWESOME! I dont want to let it go back to the Apple Online store for another week. I dont think my wife would even notice it but I did from the start.

    One thing no one has told me that I have asked. If it is a dead pixel it would be in the same place at different angles right? I can look under it and see the image.
     
  13. dcv macrumors G3

    Joined:
    May 24, 2005
    #13
    That must be really annoying... http://upc.*************/uploads/gifs/bug.gif
     
  14. mothergoose45 thread starter macrumors member

    Joined:
    Oct 21, 2006
    #14
    Ill try to take a pic when i can. its just a small dot on the left side. worst!!
     
  15. whooleytoo macrumors 603

    whooleytoo

    Joined:
    Aug 2, 2002
    Location:
    Cork, Ireland.
    #15
    Don't worry. You won't even be able to see it behind that glossy glass..

    </stir..stir...>
     
  16. addz macrumors member

    Joined:
    Aug 8, 2007
    #16
    seems to me the glass panels are not connected to the imac in uber clean/controlled conditions thus prone to attract dust in rare occations.
     
  17. mothergoose45 thread starter macrumors member

    Joined:
    Oct 21, 2006
    #17
    Ok. It looks to me like a dead pixel small and square. UNTIL i get below it or above it or from the sides. Then I can look at it and see the image without a flaw.

    So is it a dead pixel? Is that how one is described? Or is it most likely something on the inside of the glass. Wonder if I should stick with it or risk getting one that is worse.
     
  18. addz macrumors member

    Joined:
    Aug 8, 2007
    #18
    No with a dead pixel you will not be able to look around it or underneath it. So in this case it looks like dust/dirt as you say you can look underneath the dirt and see the screen behind it close up.

    Even though people are posting about dead pixels/dirt, i doubt this is something majorly serious as remember more people post about defects in the hardware. So if i were you, get it looked at, at your local store if possible or get a replacement.
     
  19. mothergoose45 thread starter macrumors member

    Joined:
    Oct 21, 2006
    #19
    ok the more i look at it it is something on the glass (or the glass is messed up). it is about the size of 2 pixels. the more i play with this big ass screen the more it doesnt enter my mind. it is about 3/4 of an inch in and about 3 inches up on the left side. The only way i really notice it is if i have a white background over there. there is so much real estate on this thing that i might just keep it. if it gets to me later on I have apple care. its about the size of the tip of an ink pen. Also I dont want to chance it by getting a refurb or one with dead pixels. the pixels are so small anyway i dont see how that would bother anyone. should i send it back now? would i get a refurb or a new one?
     
  20. spencecb macrumors 6502a

    spencecb

    Joined:
    Nov 20, 2003
    #20
    It sounds like it could be a dead pixel, and the reason why you can't see it when you look down at the display could be because of the glass. Glass can distort your view of things: it can make it look like it is in a different location than where it really is. Just a possibility, not saying that that is definitely the case.

    I'd take it to the Apple Store.
     
  21. spencecb macrumors 6502a

    spencecb

    Joined:
    Nov 20, 2003
    #21
    There is no way you would get a refurb, as they surely do not exist yet. They would most likely fix the one you have, or if it is unable to be fixed (which is unlikely) they would give you a new one.
     
  22. Broken Friday macrumors member

    Joined:
    Jun 20, 2007
    #22
    Tell them if you can get something extra for the incoveince.
     
  23. Subculture macrumors newbie

    Joined:
    Aug 15, 2007
    #23
    Done and done.

    I got my 20" today.... Was very happy with it.... no dead pixels... but then all of a sudden BAM! A spec of dust between the lcd and the glass that made it LOOK like a dead pixel.

    I was pissed.

    After a few minutes of deciding, we (brother and I) removed the glass with a couple suction cups. Super easy. Almost too easy. Wiped away the dust and replaced the glass....

    Then noticed that I removed 1 piece of dust and replaced it with 3 more. Ugh...

    Long story short: 6 x glass removals, 1 x good wipe down with windex and a lint free cloth. I also needed a can of compressed air to blow away dust that was wanting to settle on the bare glossy LCD panel while I had the glass off. Now I have a blemish free screen!

    Woo hoo!
     
  24. p33 macrumors member

    Joined:
    Jul 7, 2007
    #24
    mothergoose45, if you remove the glass, please, let us know whether the LCD panel itself is matte or glossy.
     
  25. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #25
    Got my new 24" iMac today and I have exactly the same this in the center of the screen. I also thought it was a bad pixel. However, like you, when I look from different angles I can see what is underneath the imperfection. I am going to call Apple tomorrow and send it back for a replacement. If you have ever had a chip in the windshield of your car that has started a small crack, it kind of looks like the small crack; shiny from certain angles.

    Oh well .... hopefully they will replace it quickly. I will let you all know what happens.

    Cheers.
    :apple::mad:

    Also, other than the imperfection, the computer is FAST and the screen is beautiful. :)
     

Share This Page