Got my 24" iMac today. One stuck pixel.

Discussion in 'iMac' started by definitive, May 19, 2009.

  1. definitive macrumors 68000

    definitive

    Joined:
    Aug 4, 2008
    #1
    It looks red against the white background. Anything I can do about this? I tried YouTube fullscreen unstick videos, but it doesn't extend to where the pixel is located (about one inch from top left corner).
     
  2. definitive thread starter macrumors 68000

    definitive

    Joined:
    Aug 4, 2008
    #3
    well that's the problem, the thing loads in browser window, and when i try to drag it to where the pixel is, the window stops at the top bar (file/edit/view/history/etc). basically the browser's arrows is where the pixel is stuck which is about half an inch away from where the browser's flickering area begins.

    i'm only a beginner with mac osx (only used it for adobe apps), so am i missing something there?

    edit: i got it to work by pressing the horizontal blue bar on the right side of the window. it minimized the selection menu, and now i have enough space to get it up there. gonna try it now.
     
  3. Tomorrow macrumors 604

    Tomorrow

    Joined:
    Mar 2, 2008
    Location:
    Always a day away
    #4
    If your stuck pixel is that far away from the main part of the screen, get down on your knees and give your thanks to the pixel gods, coz you could have had it much worse. I have two that are more or less in the center of the screen.
     
  4. MacAndy74 macrumors 65816

    Joined:
    Mar 19, 2009
    Location:
    Australia
    #5
    Thanks for that link flopticalcube - that link will come in useful no doubt.
     
  5. Tomorrow macrumors 604

    Tomorrow

    Joined:
    Mar 2, 2008
    Location:
    Always a day away
    #6
    Cross your fingers - it didn't work for me.
     
  6. MultiFinder17 macrumors 68000

    MultiFinder17

    Joined:
    Jan 8, 2008
    Location:
    Tampa, Florida
    #7
    No offense mate, but one stuck pixel out of 2,304,000 really isn't that bad. Count yourself as quite lucky :)
     
  7. esserdk macrumors member

    Joined:
    Mar 15, 2009
    #8
    If it is not 14 days old, you can still get it replaced no questions asked.

    Seriously, consider it.
     
  8. OrangeSVTguy macrumors 601

    OrangeSVTguy

    Joined:
    Sep 16, 2007
    Location:
    Northeastern Ohio
    #9
    I've always "massaged" the areas of a stuck pixel and I get about 99% fix rate.

    Shoot, weird that this morning I had a stuck green one on my VAIO and massaged it right out of there. Press on the screen and move your finger around to see if it'll go away.
     
  9. Blair230 macrumors regular

    Joined:
    Feb 17, 2009
    Location:
    Near Philly
    #10
    That is a good tip but unfortunately with the imac it is easier said than done. There is a piece of plastic over the screen. Its not impossible to take off to get to the screen (google it-you can find step by step instructions) but if you arent real tech savvy I personally would be leary to try it. Especially since the OP just got the machine, he could return it for a replacement since its within his 14 day window.
     
  10. definitive thread starter macrumors 68000

    definitive

    Joined:
    Aug 4, 2008
    #11
    i really see no reason to exchange it over one pixel due to its location. it's very far off into the left corner where (in firefox) the forward arrow is, and i don't usually look there.

    as for massaging - not really interested in doing it. otherwise the screen is awesome.
     
  11. JPO'C macrumors newbie

    Joined:
    May 13, 2009
    Location:
    UK
    #12
    I'd have to disagree,in this country we seem happy to put up and shut up. The OP has just brought this brand new and as such it's totally reasonable to expect the machine to be 100%. I would be exchanging it. Just my two pennies!
     
  12. OrangeSVTguy macrumors 601

    OrangeSVTguy

    Joined:
    Sep 16, 2007
    Location:
    Northeastern Ohio
    #13
    I believe Apple would only exchange it if there are 5 or more dead/stuck pixels. It doesn't hurt to ask though. Call up your AppleCare to see what they could do.
     
  13. flopticalcube macrumors G4

    flopticalcube

    Joined:
    Sep 7, 2006
    Location:
    In the velcro closure of America's Hat
    #14
    He is the OP.
     
  14. JPO'C macrumors newbie

    Joined:
    May 13, 2009
    Location:
    UK
    #15
    Oh yeah!! I'll just put my pennies back in my pocket and shut up!
     
  15. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #16
    If it's stuck and it doesn't annoy you very much, do not send it back. O had one in my first iMac in right corner and sent it back and got it replaced. Second one had 2 dead and 4 stuck pixels, so I had to send it back too. Now, my 3rd one has 2 dead ones in bottom of the screen and 1 stuck in right side.
     
  16. BulletToothTony macrumors 6502

    BulletToothTony

    Joined:
    Jan 5, 2009
    #17
    send it back man.. apple needs to do something about this issue.. way toooo many people are getting these messed up screens.. for the price.. they should be waaaay above the competition... i know they don't make the screens but they should buy them from a company who doesn't make bad quality monitors.

    Is not like they lose money.. they have insurance for these things.. why should you be stuck with a product that you're not happy with?

    if you want to try that screen thou you can go to prefrences and HIDE the dock and then you'll be able to move the window lower..

    for what i hear it's an overnight process thou... not just a minute process..

    I got mine exchanged and now i got a perfect screen..

    I love apple but is beyond me why so many people get dead/stuck pixels.. i've had 3 dells none of their monitors have had one bad pixel even after 5 - 8 years of use.. why is it ok for apple to send bad monitors out of the box...

    if they give you that crap that you have to have more than 5 pixels then tell them you want your money back.. they might even give you a some money back for the inconvenience and overnight you a new one..
     
  17. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #18
    I got mine changed two times and they offered nothing, not even a 10€ discount from iWork or something. And delivery was awful, slow as a snail. They built it up faster than usually (~2 days) but it took over a week to come and that was way too long.
     
  18. BulletToothTony macrumors 6502

    BulletToothTony

    Joined:
    Jan 5, 2009
    #19
    I know, i've followed your posts.. so you ended up with that third one and did nothing about it? They offered me back some money because they had said that as soon as i ship my imac they were gonna release the replacement.. and 4 days later they still hadn't released it..

    So they gave me $75 for the inconvenience.. it wasn't exactly for getting a stuck pixel thou..

    You gonna keep the last one you got thou?
     
  19. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #20
    Congrats on the computer; if you're not satisfied with the dead/stuck pixel, get it replaced; you may forget it, but one day someone will mention something and you'll see it all over again.
     
  20. hh83917 macrumors 6502

    Joined:
    Jun 30, 2005
    #21
    I agree with alphaod. Everytime I have a stuck pixel, I'm replacing it not matter what. Because few months or years from now, I know I'd be regretting for not getting it replaced, because it'll be too late. I personally think that is one of the advantages in getting Apple products. You have a chance to replace it with a brand new one when something is wrong with the one you got. Then why not?

    Since you just got it, bring it to the Apple Store and the genius bar will not give you any trouble. They'll replace it without asking questions once you tell them you just got it and it got a dead pixel. Just do it within 14 days upon delivery.
     
  21. JuanGuapo macrumors 6502a

    JuanGuapo

    Joined:
    May 21, 2009
    Location:
    Los Angeles, CA
    #22
    According to Apple, a 'small number' is within spec...

    Don't sweat it, they're common and as long as it's not obnoxious, you'll never notice it and it takes nothing away from the beauty of the computer.

    In fact, if it makes you feel better I have a stuck blue pixel on my two-week old MBP. It does absolutely nothing to take away from the overall image quality of the screen, and is only visible if I am actively looking for it. My iPhone 3G 16Gb has a stuck white pixel on the very top/middle of the screen, and I can't even see it unless I'm :eek: scanning for it.

    I bought a 12" Powerbook 867Mhz in 2003--stuck black pixel in dead-center of screen, returned it to Apple b/c it was obnoxious (they agreed)....replacement PB had stuck green pixel on bottom-right, almost completely unnoticeable.

    My friend bought a brand-new Sony Vaio FW (yes, I know, but he needs to run Windows) a few weeks ago--beautiful 1920x1080 screen, nice machine, but has a stuck white pixel. Doesn't affect anything, still loves his computer.

    Ironically, our iMac doesn't have a stuck or dead pixel, but the 22" HP LCD I have hooked up to it has two stuck pixels (red and blue).

    Bottom-line....enjoy your computer, don't sweat the small stuff. :cool:
     
  22. definitive thread starter macrumors 68000

    definitive

    Joined:
    Aug 4, 2008
    #23
    thanks. i'm not bothered by the stuck pixel at all. i used to have a trinitron crt monitor and the two horizontal stripes were easy to notice (along with several scratches/dings, but it was never a bother. the pixel is way off of the center, so it's never in my view.

    i guess while i'm at it, i might as well write a mini review, since the only time people post here is when they have problems.

    the overall screen is great in terms of quality. it's much better than the '08 20" imacs that i tried. i'm not really sure what people mean when they say that it's not evenly lit. i see slight gradation towards the horizontal edges, but it's barely noticeable. i had to turn the brightness slider to medium because it was a bit brighter than what i am usually used to, but will eventually increase it to max. i already worked in photoshop and illustrator, and had no problems whatsoever. there's no glare or reflections despite a window being directly behind the screen (about 20 feet away).

    i also ended up ordering an extension usb cable for the keyboard (i'm using microsoft ergonomic 400, but it's not laid out the same way as the native mac keyboard, so i'll have to get used to the mac one), along with a 7 port usb hub since 4 ports aren't enough for me. already had one minor itunes screensaver crash (set it to maximum amount of boxes, and screen just went black) which was cured by unplugging the system for 15 seconds. i will also get a logitech mx400 mouse to replace my mx518 since it has no driver support for mac, and for me, getting the mx400 will be cheaper than third party usb overdrive software.

    in terms of software, the only thing i wish that imac had was a native version of mirc. right now i settled on colloquy for my irc client, but will be looking at others (that are still being updated) in the future.

    i also experienced the clicking with third party speakers (logitech x230) that several people mentioned two or three times, but have not heard it since. on my pc it was worse. each time i played anything that contained audio it would click when it started, and click again when it finished. the culprit was the built-in sound card and its drivers. when i installed a pci card + with its most recent drivers, the clicking sounds went away.

    the eyetv hybrid tv tuner works really well. the coaxial cable i had kept producing a clicking sound, and i didn't have a replacement, so i used rca cables instead. so far so good.

    my next step is to get some kind of an external storage - either single hd, or a raid. still haven't decided, but will be aiming for firewire. i was browsing through wd studio ii reviews where many people said that it randomly powers down or turns off during its work cycle, so i don't know if i'll be going with that. otherwise i can just buy two wd green hd's and some raid enclosure instead. i'm aiming for something that's around $250 or less in price.
     
  23. JD92 macrumors 6502a

    JD92

    Joined:
    Apr 14, 2005
    #24
    If you're in the UK and bought it in an Apple Store then you can take it back within 14 days and get a full refund. Quite handy that, I had two dead pixels and an uneven backlight so I phoned up and asked what to do and the manager said because it's within the 14 days they'll take it back no problem.
     
  24. nutritious macrumors 6502

    Joined:
    Mar 1, 2008
    #25
    I had a red stuck pixel on my 305T. I got it exchanged...i wouldn't live with it....
     

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