So, I had my iPhone 5 32GB since launch day. Preordered from apple. The issues I had we're : 1. Keyboard getting random black lines. Apps distorted when opening. 2. Phone calls. When making a call I wouldn't hear it dial out, the receiver phone would ring but then the line would be dead. Others phones tested ok. 3. Minor..I mean tiny mark out the box new..didn't mind too much, it was on the back corner. So, seeing as I'd just paid £600 for this phone I thought I'd take it back. The apple genius said about issue 1. Yeah mine does that, it's just a software issue. Ok, so why don't all iPhones do it? To which he had no response. I asked about issue 2. He said, yeah mine does that sometimes, it's an operator issue. But other phones, same network are ok?? He then said, but I understand - let's swap it. So, brings out the box..breaks the seal, out comes the new phone. Immediately I see ba scuffs down the right side of the phone, on the front - next to the screen? So, that goes back in the box. He brings out another new iPhone. This time, it's a bad scuff on the side but on the flat bit - looked bad. I said are these new? He said ye...that's why i got the white model. So the 3rd iPhone he gets its fine, no marks - I'm on it now and I've had zero issues. It can't be software as the fault for the issues people are reporting with those screen glitches. It's hardware. Take your back if your getting them. I felt embarrassed inspecting new iPhones in the store...really shouldn't have to, for a £600 phone.