iPod touch Got my money back for the Apps

[ndheah]

Sent an email, got a reply within 24 hours.

Hello XXXXXXXX,

I understand you are upset about the new iPod Touch software update that is being sold to older users but, newer users get it with the Touch now. I can certainly see how this would be upsetting and a bit frustrating too. My name is XXXXX and I would like to help you today.

As announced on January 15, Apple now sells a model of iPod touch that includes Mail, Maps, Stocks, Weather, and Notes. Apple strives to provide the best customer experience by continually improving our offerings. These applications have been incredibly popular with our iPhone customers, so we're making them available on the new iPod touch as well. I understand your frustration with this change.

As with all products, Apple offers a 14-day price-protection and/or return period for products purchased directly from the Apple Store (online, retail, or by telephone). If you purchased your iPod touch from an Apple reseller, please contact the reseller from whom you purchased the iPod touch to inquire about the reseller's returns policy.

Because of your loyalty with Apple, I am willing to offer you a one time exception on this policy.

I have reversed the charge for "iPod touch January Software Upgrade," which I understand you purchased unintentionally. You will see a store credit of $20.09 in three to five business days. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account.

 

[tony Ramirez]

whered u send your email too and what did u say??
i sure as heck want my twenty dollars back! lol

 

[Draythor]

good for you! I bought my iPod in the knowledge that something along these lines was bound to happen at macworld. However I still bought it at Christmas and therefore am perfectly happy to pay apple for this update. That just for me though. I think that I might be alone on that, but there we go.

 

[macfan881]

So did you get your ipod touch before or after chrismast? if you got it befoe i think this is really riduclus

 

[ndheah]

So did you get your ipod touch before or after chrismast? if you got it befoe i think this is really riduclus

I bought my touch a few weeks ago.

I wrote this, to itunesstoresupport@apple.com

Hello,

I recently purchased an iPod Touch about a month ago, and have purchased the
new applications that are available to touch owners, after realizing that
you are going to offer this service to new customers for free, I feel,
baffled, I could understand new hardware being different, but software
update such as this can hardly cost you much to push to your existing
clients. While $20 is not much, I am wondering if you would consider any
sort of refund, or discount towards these new applications. I feel that
people that who are early adopters of your product should not be punished,
and people who join into the Apple crowd later than everyone else should not
be rewarded.

Looking forward to your response.

-Loyal Apple Customer,
--XXX XXX

 

[megatronbomb]

I got my money back too.

I just told them that I got my iPod Touch on the 16th and bought the applications on the 16th (both true).

I got the same message back as the one above, but the ending of mine was changed a little and personalized. I'll end up spending the $20 at the itms, so it's not a total bust for Apple.

 

[ndheah]

I got my money back too.

I just told them that I got my iPod Touch on the 16th and bought the applications on the 16th (both true).

I got the same message back as the one above, but the ending of mine was changed a little and personalized. I'll end up spending the $20 at the itms, so it's not a total bust for Apple.

Oh of course, I've already spent it on items in the iTunes store.

 

[nintapple]

Oh of course, I've already spent it on items in the iTunes store.

they're smart like that arent they. ahh store credit.

 

[PMB]

yep. i got credit too, even though i bought the apps only once....

i plan to bust it all on apps in feb....

Dear XXXX,

I'm sorry to hear that you were billed twice for the iPod touch January software update. I can certainly imagine how a situation like this could be a bit upsetting.

I have reversed the charge for the duplicate purchase of the item "iPod touch January Software Upgrade", which I understand was unintentional. You will see a credit of $21.59, plus any applicable taxes, in three to five business days.

If store credit was used for this purchase, you should see the credit after you sign out of the iTunes Store and sign back in.

If this has not addressed your refund request then please reply to this email with an update. Thank you for being an iTunes Store customer. We appreciate your business.


Sincerely,

XXXXX
iTunes Store Customer Support

 

[Resist]

I also got my $20 back only after emailing Apple around 5 times complaining about it. Granted $20 won't break me but considering the iPhone got free stuff and Touch fans had to pay for them (unless you bought a new Touch), I felt it was pretty lame and not a great way to keep new Apple users.

Sure Apple has more money into the iPhone that the Touch but that isn't my fault. I didn't buy the iPhone because I already have a cell phone and didn't need another one. Plus I don't like the AT&T plan price points. I got a much better deal with Verizon. My opinioin could change down the road, but for now the Touch gives me what I need.