Got my new iMac today ... Sent it in for repairs today :(

Discussion in 'iMac' started by Hawkeye411, Nov 26, 2007.

  1. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #1
    Got the new iMac .... stuck the Drop-In Leopard DVD in the drive and ........ NOTHING!!! .... The DVD didn't show up on the desktop and I couldn't eject it :(

    Call Apple Support and they had me do a few things to try to eject it (Restart holding the mouse button, restart holding the "C" key) but nothing worked so I had to put it right back in the box and send it in for repair :(

    :):apple:
     
  2. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
    #2
    Man, that sucks. Hope they turn i around quickly for you.
     
  3. GimmeSlack12 macrumors 603

    GimmeSlack12

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    Apr 29, 2005
    Location:
    San Francisco
  4. Techguy172 macrumors 68000

    Joined:
    Feb 2, 2007
    Location:
    Ontario Canada
    #4
    That sucks, good luck I hope the next one works for you.
     
  5. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #5
    Would putting it in backwards prevent the drive from ejecting it properly? Is this a known issue? I'm not about to try it to find out.
     
  6. MikeTheC Guest

    MikeTheC

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    Apr 26, 2004
    Location:
    Gallifrey -- Capitol City, Prydonian Sector
    #6
    [​IMG]

    "Westu hál. Ferðu, Macintosh Hard Drive, Ferðu."
     
  7. motulist macrumors 68040

    motulist

    Joined:
    Dec 2, 2003
    #7
    No that's not the way it works. When a disc is inserted that is unreadable the Mac will spit the disc out by itself within a few seconds (maybe even up to a minute or two).
     
  8. Jiddick ExRex macrumors 65816

    Jiddick ExRex

    Joined:
    May 14, 2006
    Location:
    Roskilde, DK
    #8
    Why didn't they just DOA it for you? You shouldn't have to send a brand new defective unit in for repair...
     
  9. Luap macrumors 65816

    Luap

    Joined:
    Jul 5, 2004
    #9
    Agreed.. I would not stand for a repair when I only just bought the thing. I'd want it exchanged there and then. You are entitled to that.
     
  10. RustyMac macrumors member

    Joined:
    Mar 21, 2007
    #10
    Get a new one! Don't settle for a repair! Or return it and get your money back and wait for January!
     
  11. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #11
    What would waiting for January do for someone in the market for an iMac? The odds of any iMac changes at Macworld are next to nil.

    If I had an otherwise excellent iMac with a good screen and no dead pixels I'm not sure I'd want to roll the dice with a full replacement when a disc got stuck. I might let them fix/replace the drive.
     
  12. Hawkeye411 thread starter macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #12
    Nope ... hey said that they would only DOA the computer if it wouldn't even turn on. Otherwise they would attempt one repair and if that didn't work then they would DOA it and ship a new one :(
     
  13. dmw007 macrumors G4

    dmw007

    Joined:
    May 26, 2005
    Location:
    Working for MI-6
    #13
    Sorry to hear about the problem Hawkeye411. I suppose you did not get your iMac back yet did you? :eek:
     
  14. Hawkeye411 thread starter macrumors 68000

    Hawkeye411

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    Jun 6, 2007
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    Canada EH!!!
    #14
    No not yet. The delivery of replacement CD Drive was delayed.
    :(:(
    :):apple:
     
  15. Trouble1 macrumors member

    Joined:
    Nov 18, 2007
    Location:
    Thailand
    #15
    Great news

    Makes me want to rush out and buy a new iMac...not.
    I waited for the new iMac from the new alum design thru the Leopard and I'm still not ready to buy one yet. Way too many issues.
    I could have bought a cheap functional PC and been having fun destroying it.
    Instead I sit here waiting for Apple to unF-k their program and put out decent equipment that isn't like a roll of the dice.
    I already took back an iMac after having issues the day I bought it. I demanded a full refund and got it.
     
  16. SaSaSushi macrumors 68040

    SaSaSushi

    Joined:
    Aug 8, 2007
    Location:
    Takamatsu, Japan
    #16
    Nah, don't wait! Go out and get yourself a nice new Dell and enjoy some high quality computing for once. You don't need to mess with Apple's inferior crap anymore. Life's too short. You deserve a nice new Dell loaded with Windows Vista. Treat yourself for the holidays. :rolleyes:
     
  17. queshy macrumors 68040

    queshy

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    Apr 2, 2005
  18. Hawkeye411 thread starter macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #18
    Found out yesterday that it wasn't the optical drive (i.e. DVD) after all. They replaced the drive and nothing changed. It turns out to be the optical drive cable. They replaced the cable and put it back together and I should get it, FINALLY, on Friday.
    :cool:
     
  19. jnc macrumors 68020

    jnc

    Joined:
    Jan 7, 2007
    Location:
    Nunya, Business TX
    #19
    That's freakin' ridiculous. A machine with a fault on arrival should be straight out replaced, wouldn't accept any less than that. Customer service must be a bit different here in the UK
     
  20. bartelby macrumors Core

    Joined:
    Jun 16, 2004
    #20
    I'd have refused the repair as it's a DOA.
    Hope it works when you get it back though.
     
  21. Hawkeye411 thread starter macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #21
    Got it back!!!

    What a sweet machine!!! It's fast and the screen is beautiful!!
    :):apple:
     
  22. TheVandit macrumors member

    TheVandit

    Joined:
    Oct 19, 2007
    Location:
    Strathaven, Scotland
    #22
    Glad you got it back...only got my first imac coupla weeks ago...hearing all these problems ive been kinda worried but so far mine has been perfect!
     

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