Hi all, I got my new MacBook today. I ordered it online as my nearest store is some 200 miles from me. I am in the UK I opened it up and it has huge scratches on the lid with dirt in them and looks awful. I have rung apple who have given me an exchange reference number. They said TNT will be in touch with me to collect the MacBook. The man I spoke to said I would be without a computer for a while but could not give me any details of how long this will be. I will be computerless when this goes as I have already sold my iMac and will be posting that off next week. Anyone been in this situation before and could tell me how long I will be without a MB. I am considering if it is going to be too long to put up with scratches. Any advise be much appreciated.........and yes I should not have sold my iMac so quickly I realise that now.