iPhone X Got my screen replaced on my X and now it is less responsive to touch to wake up

[TH55]

Got a brand new digitizer and now when I tap to wake it up it sometimes takes 2 or 3 taps before the screen lights up. Is this probably the screen protector or more likely the digitizer?

 

[oVerboost]

Genuine Apple part?

 

[TH55]

Genuine Apple part?

Yeah the company is very reputable and said it was the exact OEM screen that Apple uses. Is that still not necessarily a genuine Apple screen?

 

[JPack]

Yeah the company is very reputable and said it was the exact OEM screen that Apple uses. Is that still not necessarily a genuine Apple screen?

Depends. Does the part have an Apple logo on the flex connector cable? If so, it's a refurbished part, which is good. Otherwise, it's likely just a compatible part.

 

[BugeyeSTI]

As JPack stated its most likely not a genuine Apple display. They might toss words around like oem which basically means compatible .. Take it back to the repair shop and tell them it’s not performing normally

 

[Brookzy]

If they’re not an Apple authorised repair place, then even if it is a genuine Apple part (unlikely), it won’t have been calibrated like Apple screens are, which could also be the issue.

 

[TH55]

Depends. Does the part have an Apple logo on the flex connector cable? If so, it's a refurbished part, which is good. Otherwise, it's likely just a compatible part.

I don’t know, I don’t know how to take apart phones.

 

[TH55]

As JPack stated its most likely not a genuine Apple display. They might toss words around like oem which basically means compatible .. Take it back to the repair shop and tell them it’s not performing normally

I specifically asked the guy when he said it was “oem” if it was the exact screen apple used and he said yes. Should I be able to demand a refund? If I would’ve known I would’ve spent the extra $20 and taken it to Apple. I’m furious.

 

[MrAperture]

If the difference was $20 I would've taken it to Apple. You live and you learn.

 

[DynamicSausage]

If the store really is "reputable" then I'm sure they'll have no issues with resolving the issue free of charge,

OEM doesn't necessarily mean genuine though, it often just means "exactly alike but actually not at all".

 

[Smoovejayy]

I specifically asked the guy when he said it was “oem” if it was the exact screen apple used and he said yes. Should I be able to demand a refund? If I would’ve known I would’ve spent the extra $20 and taken it to Apple. I’m furious.

According to you, their answer is not sufficient. You need to get written confirmation from them saying they are Apple Authorized Service Provider. From their answer, doesn’t seem like they are. Take it back. Plus, if voids your warranty (assuming you have AppleCare+ since launch day).

 

[le.bouch]

I just had my X screen replaced via a major UK gadget insurer. My 3D-touch is all over the place now, so much so that I’ve turned it off. I’ve also installed iOS 13.1 so I’m not sure if it’s that or the replacement screen that has borked 3D-touch.

 

[MrAperture]

I just had my X screen replaced via a major UK gadget insurer. My 3D-touch is all over the place now, so much so that I’ve turned it off. I’ve also installed iOS 13.1 so I’m not sure if it’s that or the replacement screen that has borked 3D-touch.

iOS 13 removed 3D Touch and replaced with long press haptic feedback now.

 

[le.bouch]

iOS 13 removed 3D Touch and replaced with long press haptic feedback now.

Yes - I’m aware of that and I know that few apps support it as they did. However my understanding was that for phones that have the hardware capability 3D-touch would still work whether in ios13 or not, at least for basic peek-and-poke contextual menu stuff.
If that’s not the case and 3D-touch is dead on ALL devices from here on why is it not disabled in ios13, or at least default to ‘off’?

 

[MrAperture]

Im assuming they wanted to unify long-press actions across all of the devices now that the Xr, 11, 11 Pro and 11 Pro Max do not have 3D Touch hardware. Most developers weren’t utilizing 3D Touch anyways even though I’ll miss it for some things.

 

[TH55]

If they’re not an Apple authorised repair place, then even if it is a genuine Apple part (unlikely), it won’t have been calibrated like Apple screens are, which could also be the issue.

Returned it and went right over to Apple and had a new screen put on and boom back to working perfectly, night and day difference. I can’t believe that place tried to deceive me, they even tried to talk me out of returning it insisting it was identical. The worst part of all of this is they were only doing for $20 cheaper! For a faulty refurbished/off brand screen. I don’t know if I can give them my business again, unless it’s something that Apple won’t touch or saves me a ton of money.