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macrumors 6502a
Original poster
Dec 28, 2009
It's been a while and I'm not sure what the process is anymore. I got a new iPhone 7p And requested the unlock from at&t. Just got the confirmation email and it says that I have to insert a non-at&t sim to unlock it. I don't remember it being like that, is this new or do I just plug it into iTunes like before to get the unlock confirmation message?

Newtons Apple

Mar 12, 2014
Jacksonville, Florida
That would be news to me but would not be surprised that they have additional hoops to jump though to get your phone unlocked.

I am not sure but I think in the USA you need to backup via iTunes and the restore with that backup and you get a message telling you that your phone is unlocked.
Last edited:


Aug 29, 2014
If you don’t have access to one, your local T-Mobile store can insert a SIM to unlock it.
This is standard now. I’ve done this. Super easy.
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macrumors 604
Jun 19, 2009
Pasadena, CA
Just use itunes to see if it says it's unlocked. If it say it is, then it is. Might be a good idea to test with a friend's sim though.


macrumors 68020
Aug 24, 2013
Just be sure if you doing it for you that you test with a carrier you plan to use as the device locks to the sim you put in it.


macrumors 604
Jun 19, 2009
Pasadena, CA
Really? Here in the U.K. We have to request unlocks from the carrier every time I thought?

I guess I just assumed this was the USA. I'm not sure if ATT is elsewhere.

This person bought an iPhone through ATT (branded ATT at least) and ATT unlocked it. Here in the states when it's unlocked like this, it's unlocked for good. I recall something about Unlocked Sim Free models from Best Buy locking to the first sim but I'm not even sure if that was here and for what phones/under what circumstances.


macrumors Penryn
Aug 31, 2011
Just some notes here.

In the US, it's not necessary to restore an iPhone to complete an unlock. Nor is it necessary to insert a SIM from a different carrier. The iTunes server activation policy is applied OTA. You are simply unlocked.

You can restore if you want to see the 'Congratulations' message in iTunes or if you don't have a SIM to test.

Just insert a different SIM if you want to move to that carrier. It IS helpful to do this though just to verify that your carrier DID unlock the iPhone.


macrumors 604
Apr 10, 2008
I've gotten the same email several times... It doesn't say you have to insert a sim card TO unlock it.... It says to insert the new sim card to complete the set up process, they assume you are using a non-ATT sim card if you requested an unlock. But it's not required in order to unlock it... Once you get that email your phone is unlocked.
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