iPhone 7/Plus Got screen replaced - now very dull

[maverick22]

My screen cracked after sliding out of my pocket. I took it to a local place (well actually about 20 miles away) which had nothing but 5 star reviews.

The employee did a great job. However, my screen is very dull and not vibrant and colorful at all. It doesn’t get as bright either.

At first I thought it was the screen protector (tempered glass), but now I am thinking they replaced my cracked screen with some very cheap knockoff of sorts. I have never had a stern protector on my phone. Can those make phones appear “dull and lifeless”? I feel like I went from a Sony TV to a cheap Walmart house brand or something!

Suggestions?

 

[Newtons Apple]

Get them to put your old one back on and send it to Apple. These knock off screen can be terrible.

 

[coolio93]

My screen cracked after sliding out of my pocket. I took it to a local place (well actually about 20 miles away) which had nothing but 5 star reviews.

The employee did a great job. However, my screen is very dull and not vibrant and colorful at all. It doesn’t get as bright either.

At first I thought it was the screen protector (tempered glass), but now I am thinking they replaced my cracked screen with some very cheap knockoff of sorts. I have never had a stern protector on my phone. Can those make phones appear “dull and lifeless”? I feel like I went from a Sony TV to a cheap Walmart house brand or something!

Suggestions?

Get them to put your old one back on and send it to Apple. These knock off screen can be terrible.

Yes. Get them to put the original screen back in, then go get it replaced at the Apple Store. Knockoffs also tend to crack a lot easier than the apple original screens.

 

[maverick22]

Any idea how much Apple charges?

What sucks is the place wasn’t cheap either - it was $120 for the screen replacement. If I take it to Apple that will be additional money on top of the $120. I may just have to live with it for a few months until I have the money to uogrwde.

Thanks for the replies so far!

 

[coolio93]

Any idea how much Apple charges?

What sucks is the place wasn’t cheap either - it was $120 for the screen replacement. If I take it to Apple that will be additional money on top of the $120. I may just have to live with it for a few months until I have the money to uogrwde.

Thanks for the replies so far!

At Apple, it will be 169+ tax

 

[maverick22]

At Apple, it will be 169+ tax

Crap I should have just gone to Apple first.

I doubt that place would put my old screen back in for free.

I got my phone fixed worrying about re-sell value with a cracked screen. I knew I wouldn’t get much. Now that it’s likely replaced with a dull knockoff I wonder how much I could get. Hope I didn’t just waste $120 plus tax.

 

[Mlrollin91]

Crap I should have just gone to Apple first.

I doubt that place would put my old screen back in for free.

I got my phone fixed worrying about re-sell value with a cracked screen. I knew I wouldn’t get much. Now that it’s likely replaced with a dull knockoff I wonder how much I could get. Hope I didn’t just waste $120 plus tax.

Being that you need to disclose it’s not an Apple screen, your resale value is close to nothing now. Apple will no longer touch the device. So if someone buys the phone and cracks the screen, they are completely out of luck. Granted, you could not disclose, but that is completely unethical.

 

[maverick22]

Being that you need to disclose it’s not an Apple screen, your resale value is close to nothing now. Apple will no longer touch the device. So if someone buys the phone and cracks the screen, they are completely out of luck. Granted, you could not disclose, but that is completely unethical.

What do you mean exactly Apple won’t touch the phone anymore?

 

[coolio93]

What do you mean exactly Apple won’t touch the phone anymore?

Used to be that Apple wouldn’t repair your phone if it was previously repaired by a third party.

However this is no longer the case.

https://appleinsider.com/articles/1...en-repairs-no-longer-void-warranty-apple-says

 

[ftaok]

What do you mean exactly Apple won’t touch the phone anymore?

Apple reserves the right to not work on your iPhone because it has 3rd party parts. This means, that they can refuse to replace the battery because you used a non-Apple screen. Obviously, the laws surrounding these practices will vary by country, but this is typical for most locations, including the USA.

Now, just because Apple can elect to refuse service, doesn't mean they will. I guess it depends on the type of work you want them to do and how bad the replacement part is.

Here's an anecdote about my personal situation. My wife's iPhone5 had a problem with its screen where touch input was inconsistent. This happened after it was dropped. I replaced it with an iFixit screen and had no issues. A little while later, I had Apple swap the battery under the iPhone5 battery recall. Even with a 3rd party screen, they replaced the battery without any issues.

 

[Mlrollin91]

Used to be that Apple wouldn’t repair your phone if it was previously repaired by a third party.

However this is no longer the case.

https://appleinsider.com/articles/1...en-repairs-no-longer-void-warranty-apple-says

Your article did not work, but if you bring in a phone with a third party display that is cracked, they will not fix the display. It must be original part.
[doublepost=1517065785][/doublepost]

Apple reserves the right to not work on your iPhone because it has 3rd party parts. This means, that they can refuse to replace the battery because you used a non-Apple screen. Obviously, the laws surrounding these practices will vary by country, but this is typical for most locations, including the USA.

Now, just because Apple can elect to refuse service, doesn't mean they will. I guess it depends on the type of work you want them to do and how bad the replacement part is.

Here's an anecdote about my personal situation. My wife's iPhone5 had a problem with its screen where touch input was inconsistent. This happened after it was dropped. I replaced it with an iFixit screen and had no issues. A little while later, I had Apple swap the battery under the iPhone5 battery recall. Even with a 3rd party screen, they replaced the battery without any issues.

I’m specifically talking about the display. They will not touch it. Once they run diagnostics on the device before even repairing, it will show up as third party.

 

[coolio93]

Your article did not work, but if you bring in a phone with a third party display that is cracked, they will not fix the display. It must be original part.

Ahh I see. Anyhow, Try this link.


https://www.macrumors.com/2017/02/24/third-party-iphone-screen-repairs-now-allowed/

 

[maverick22]

Apple reserves the right to not work on your iPhone because it has 3rd party parts. This means, that they can refuse to replace the battery because you used a non-Apple screen. Obviously, the laws surrounding these practices will vary by country, but this is typical for most locations, including the USA.

Now, just because Apple can elect to refuse service, doesn't mean they will. I guess it depends on the type of work you want them to do and how bad the replacement part is.

Here's an anecdote about my personal situation. My wife's iPhone5 had a problem with its screen where touch input was inconsistent. This happened after it was dropped. I replaced it with an iFixit screen and had no issues. A little while later, I had Apple swap the battery under the iPhone5 battery recall. Even with a 3rd party screen, they replaced the battery without any issues.

Thanks for the info!

I notice when I turn my phone off/on, when it goes black, there is light bleed (white light) coming from the corner where the damage was. Is that a sign of a bad repair or anything ? Or would that likely also show even if Apple did the repair?

 

[Mlrollin91]

Ahh I see. Anyhow, Try this link.


https://www.macrumors.com/2017/02/24/third-party-iphone-screen-repairs-now-allowed/

Thanks.

But the first sentence: “iPhones that have undergone any third-party screen repair now qualify for warranty coverage, as long as the issue being fixed does not relate to the display itself...”

My hypo specifically mentioned the new owner cracking the screen.

Apple will not fix a broken display if it’s third party. So that needs to be disclosed on resell by the OP.

 

[ftaok]

I’m specifically talking about the display. They will not touch it. Once they run diagnostics on the device before even repairing, it will show up as third party.

Sorry, I misunderstood your statement.
[doublepost=1517066150][/doublepost]

Thanks for the info!

I notice when I turn my phone off/on, when it goes black, there is light bleed (white light) coming from the corner where the damage was. Is that a sign of a bad repair or anything ? Or would that likely also show even if Apple did the repair?

The repair was probably fine. It was probably a rubbish screen.

I doubt the repair shop has your original screen anymore. But if you go back and demand your $120 back, I'd also ask for cracked OEM screen so you can put that in and take it to Apple for a genuine replacement.

 

[maverick22]

Crap I’m screwed! Live and learn I guess. Maybe my wife will be okay with this phone. It just bothers me knowing what a retina screen looks like.

I’m sure they won’t give my $120 back. I don’t know how to work on these things so I would have to have them put the old one back in, which I am sure they would charge for. Then Apple would be another $180 or so after taxes.

 

[Mlrollin91]

Crap I’m screwed! Live and learn I guess. Maybe my wife will be okay with this phone. It just bothers me knowing what a retina screen looks like.

I’m sure they won’t give my $120 back. I don’t know how to work on these things so I would have to have them put the old one back in, which I am sure they would charge for. Then Apple would be another $180 or so after taxes.

If you live in the US and you paid by credit card. Most credit cards offer return protection. The CC company will often reimburse you for something that the seller won’t refund or fix.

 

[maverick22]

So just tell Chase that the store wouldn’t refund my money, and then Chase would?

Thanks

 

[Mlrollin91]

So just tell Chase that the store wouldn’t refund my money, and then Chase would?

Thanks

You need to first attempt to return at the store and get your original product back, if that doesn’t work, then yes. Call chase and explain the situation. I’ve had much success with chase in the past.

 

[maverick22]

I also fear this would happen.

I go back to the third party store who did the repair, they charge to put my old screen back in, go to Apple with that, Apple sees some funny stuff and knows someone else worked on it, then they won’t touch it, then I’m back to square 1.
[doublepost=1517067171][/doublepost]

You need to first attempt to return at the store and get your original product back, if that doesn’t work, then yes. Call chase and explain the situation. I’ve had much success with chase in the past.

Awesome! Thanks. Had no idea.

Please see my above question. Thanks

 

[ftaok]

So just tell Chase that the store wouldn’t refund my money, and then Chase would?

Thanks

Well, you have to make a good faith effort first and ask for a refund from the repair place. If they decline to refund your money, then go contact chase to have them intervene. If the repair shop has a no-refund policy, then Chase may side with them, but who knows.

I would just go back to the store and tell them that you're not satisfied with the replacement. Tell them why, which is to say that the screen is dull and has lots of light bleed. Did they advertise that their screens are OEM or top quality? If so, you'd have a leg to stand on to get the money refunded. They might want the old screen back, in which case they'd be obligated to give you back an OEM screen or something. But then I might not want them working on my iPhone right after I demanded my money back. Tough call.

If they won't refund the money, you could at least ask them for the next cracked iPhone7 screen they get. Then ask a tech handy friend to swap the screen back in for you. You'd still be out the $120 though.

 

[coolio93]

Also, I just want to add that I’m more than happy to help out but you should really be looking up your chase benefits and verifying all this stuff yourself. I think the advice we give is helpful but ultimately the responsibility of knowing the ins and outs of everything lays on the OP

 

[ftaok]

I also fear this would happen.

I go back to the third party store who did the repair, they charge to put my old screen back in, go to Apple with that, Apple sees some funny stuff and knows someone else worked on it, then they won’t touch it, then I’m back to square 1.

If the repair shop is reputable, they should fix the situation without further charge. You're not satisfied with their work, they should fix it to your satisfaction. If they can't, they should give you your money back and put the phone back into the original state, if possible.

 

[maverick22]

From their website (drsmartphones.com)

"We stand by our work. Other repair shops come and go with 30 day guarantees. We didn’t get to this point by waffling on our work. If we repaired it then it should be as good as new, and that is what separate us from the other guys. We back all our repairs with a limited lifetime warranty on our parts and workmanship."

I just got off the phone with the girl who runs the store (not owns it) - she did the repair yesterday as well. She said I am the first to mention the "dullness" of the replacement screen. She said it "is actually a retina screen, from Mobile Defenders, and it's Grade A - the best of the best." I find that hard to believe. Well, unless this screen protector is really darkening things and making things appear washed out.

She was nice about it. She said someone already bought the damaged screens last night from them (damn it), but I can come in Monday (they are already swamped today) first thing, and she can try another screen. Then said if I'm not happy she would refund the money.

 

[HallStevenson]

I got my phone fixed worrying about re-sell value with a cracked screen. I knew I wouldn’t get much.

99 out of 100 buyers won't notice any problem.

Being that you need to disclose it’s not an Apple screen... Granted, you could not disclose, but that is completely unethical.

He/she has no obligation whatsoever to "disclose" that it's not an Apple screen and there's nothing unethical about it. That's like selling your car and telling people that you replaced the battery, brakes, etc but didn't use OEM parts. You don't have to !! Aftermarket parts are completely normal too.