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Got Screwed by Apple, What do I do now?

Fazzl

Fazzl

macrumors 6502a
Original poster
Aug 13, 2007
580
4
I did the preorder which only let me ship to my billing address, 400 miles away. I called Apple after and changed my shipping address to my local address and they did. I called every day last week to confirm and they kept saying I was good, but guess what, they still delivered it to the wrong address. Now I can't have access to the phone for at least 3 weeks as no one is there after today.

My question is, can I go into my local store, but an iPhone for the non- discounted upgrade price ($550) under another line in my family plan, and then activate it on my line, then return the other phone when i get access to it?
 
Fazzl said:
I did the preorder which only let me ship to my billing address, 400 miles away. I called Apple after and changed my shipping address to my local address and they did. I called every day last week to confirm and they kept saying I was good, but guess what, they still delivered it to the wrong address. Now I can't have access to the phone for at least 3 weeks as no one is there after today.

My question is, can I go into my local store, but an iPhone for the non- discounted upgrade price ($550) under another line in my family plan, and then activate it on my line, then return the other phone when i get access to it?
Click to expand...

as long as you do within 14 days.. or 30 days whatever is the stated return policy..
 
bursthead said:
as long as you do within 14 days.. or 30 days whatever is the stated return policy..
Click to expand...

Ya thats fine. I'm more worried about buying the iPhone under another line in my family plan, then activating it under my phone number. I don't want that other line to be deactivated, because its my mom's and shes on vacation.
 
"I did the preorder which only let me ship to my billing address, 400 miles away. "

How is it Apples fault with you having your billing information out of date? This is YOUR fault, not Apples.
 
famoussasjohn said:
"I did the preorder which only let me ship to my billing address, 400 miles away. "

How is it Apples fault with you having your billing information out of date? This is YOUR fault, not Apples.
Click to expand...

How? I called within 24 hours, changed the sipping address. And got confirmation email 3 days before it was even sent to UPS.
 
famoussasjohn said:
"I did the preorder which only let me ship to my billing address, 400 miles away. "

How is it Apples fault with you having your billing information out of date? This is YOUR fault, not Apples.
Click to expand...

If he verified multiple times with multiple people that it was updated, it is their fault - not his.
 
SAme thing happened to me

Heres the story:

I had the same thing happen to me. Today I went to my local ATT store and spoke to the manager who is capable of overriding it in his system if he is reasonably convinced of your situation, and has proof that you have cancelled your existing preorder. You can have Apple contact him directly via email with your information and proof that you are canceling the order and he can give you a phone. Due to my having called and talked to Apple multiple times regarding the same issue, I had a specific Apple advocate / supervisor contact's direct contact information and she did it all over the phone for me, including emailing the store manager directly. I'm guessing this is not the normal situation but it can be done. Good Luck! I know how frustrating it can be. Though I was provided with misinformation multiple times in the end I still got mine on release day, via my ATT store, and was very happy with the service I received in the end once I got through to someone that could actually do something other than tell me the same bad info I had already heard.
 
Last edited:
The only thing I can effectivley do now is to use an upgrade on my mom's line but activate on my number. Is this possible? Then I will return the phone thats already delivered when I get access to it. I want the contract renewel to be on my line though, not hers. Any ideas?
 
You plan on walking into an Apple store and buying an iPhone 4S in the next three weeks?
 
NO IPHONE FOR YOU!!!!


soup-nazi.jpg
 
c0dy said:
If he verified multiple times with multiple people that it was updated, it is their fault - not his.
Click to expand...

If Apples system is like Sprint's, we can't guarantee the address change until it's shipped with the shipping carrier. As Sprint was going through the same issue and orders were being shipped to the billing address listed on the account. Apparently there are a lot of people that don't update their information to their current address. That is no way shape or form the companies fault. Maybe the agents with Apple can only see the changes, but it more than likely reverted back to the original address once it shipped.

What the OP should have done is not place the order due to the address being wrong and update their information before placing the order. I'm sorry I use logic. "Hey we are going to ship it to your billing address" *oh that's 400 miles away..submits order anyways*
 
Did anyone sign for it? Is it just sitting on the front porch?

If no one signed for it, FedEx will return to sender after a few tries I think.

If someone signed for it, have them send it to you?
 
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