Got the iPhone, returning it tomorrow

Discussion in 'iPhone' started by Island Dog, Jun 29, 2007.

  1. Island Dog macrumors 6502a

    Island Dog

    Joined:
    Sep 11, 2005
    Location:
    St. Cloud, FL.
    #1
    After driving to Orlando to get this "phone" I take it home and unpack it only to discover AT&T wants me to personally visit a store to "discuss" my plan options. What BS!

    I have never been turned down or had to pay a deposit for a phone, same thing with my wife. So now I can't do anything with this $600 "phone" until the morning. While driving to the Apple store to return this thing, I will stop by the AT&T store just to see what they say.

    And Apple wants to charge me $49 for returning this thing too? I should have known better than to deal with AT&T, sorry to see Apple going this route.
     
  2. SheriffParker macrumors 6502a

    SheriffParker

    Joined:
    May 24, 2006
    Location:
    The land of love
    #2
    Oh man that sucks. I hope you get it worked out.
     
  3. mkrishnan Moderator emeritus

    mkrishnan

    Joined:
    Jan 9, 2004
    Location:
    Grand Rapids, MI, USA
    #3
    Mmmmm, well, you could certainly sell it on eBay for a profit, if you want. I'm sure you could very easily sell it at cost here, as well. Probably within fifteen minutes.

    But let me understand... you got denied a plan via iTunes. If that's the case, there's something fairly seriously amiss with your credit history or your financials (e.g. debt-to-assets ratio, etc). Serious enough that you (and your wife) must already know this. Did you really not see this coming?
     
  4. Teh Don Ditty macrumors G4

    Teh Don Ditty

    Joined:
    Jan 15, 2007
    Location:
    Maryland
    #4
    Perhaps you should've contacted ATT first to see if you were gonna have a problem.
     
  5. McBain2 macrumors newbie

    Joined:
    May 2, 2005
    #5
    People with credit problems shouldn't be spending $600 for a phone.
     
  6. mduser63 macrumors 68040

    mduser63

    Joined:
    Nov 9, 2004
    Location:
    Salt Lake City, UT
    #6
    OK, it has been well known for the past several days that there would be a credit check and that there would be a 10% restocking fee for opened iPhones. You don't have to pay a deposit, you can get a GoPhone Pick Your Plan plan (ie. no contract, but more expensive minutes) if a deposit is required. So I'd say it's worth going to the AT&T store to see what they say.
     
  7. Island Dog thread starter macrumors 6502a

    Island Dog

    Joined:
    Sep 11, 2005
    Location:
    St. Cloud, FL.
    #7
    I don't have credit problems, and I have never had a problem with any other carrier.
     
  8. Teh Don Ditty macrumors G4

    Teh Don Ditty

    Joined:
    Jan 15, 2007
    Location:
    Maryland
    #8
    There were already multiple discussions about this and got the thread locked. While I'm in agreement with you, it's the OPs money and they are free to do what they want. That's IF, they had a credit problem.
     
  9. Baron58 macrumors 6502

    Joined:
    Feb 19, 2004
    #9
    Sounds like a self-created problem.

    The pre-approval has been up on apple.com for a few days, now. That would have solved it for you.
     
  10. McBain2 macrumors newbie

    Joined:
    May 2, 2005
    #10
    Fair enough.
     
  11. lonnielove macrumors regular

    Joined:
    Jun 28, 2007
  12. zgh1999 macrumors 6502

    Joined:
    May 27, 2007
    #12
    Easy solution.

    Just go to an Apple store and whip out your black American Express Centurion card (like James Bond 007 did in Casino Royale) and everything is solved.
     
  13. D1G1T4L macrumors 68000

    D1G1T4L

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    Jun 26, 2007
    Location:
    Phoenix, AZ
  14. Counter macrumors 6502

    Joined:
    Jun 4, 2005
    #14
    Since you're surprised by this, why wasn't your initial reaction to go and see what they have to say? Instead of return it?
     
  15. technicolor macrumors 68000

    technicolor

    Joined:
    Dec 21, 2005
    Location:
    ><><><><
    #15
    There are several posts on the forum where ppl indicated they called and were pre approved. At&T also let customers know you could go into their stores and get preapproved in person as well. This isnt iPhone, Apple, or At&T's fault that you couldnt pass a credit check. IF you believe they are in error, how about trying to pull your credit report and making sure you have not been a victim of fraud or there are no mistakes on your report.
     
  16. mac jones macrumors 68040

    Joined:
    Apr 6, 2006
    #16
    I new that I would probably have to visit an ATT store before this thing was active. It's a messy process and I wouldn't expect iTunes to help me much :rolleyes:
     
  17. powerbuddy macrumors 6502

    Joined:
    Jun 20, 2006
    #17
    Do you have a link for the pre-approval? :confused:
     
  18. Virtualball macrumors 6502

    Joined:
    Jun 5, 2006
    #18
    THis is why I'm getting mine and activating at an AT&T store. THough longer, I trust people who are paid to do the job, rather then myself.

    As stated earlier, this has NOTHING to do with Apple, AT&T, or the iPhone, if you have bad credit or something is wrong with your credit card, have it looked at, don't just get upset with Apple for notifying you of your issue...

    Don't kill the messenger....
     
  19. fastdrive macrumors member

    Joined:
    Sep 28, 2006
    #19
    Before I bought the iphone I made sure to call at&t and get preapproved. They said I was good to go and gave me a 19 digit approval code.

    Tried to signup via itunes (without entering the code first) and it said could not approve me.

    So went back and entered the code and now it said the approval code must be 9,12 or 13 digits.

    Called at&t and they gave me a new 14 digit code and said they don't have a 9,12 or 13 digit code.

    Went to the at&t corporate store and they checked on their system and said I am fully approved, but the only code showing is either a 19 digit or 14 digit code.

    I tried removing #'s to make it 9,12,13 no luck!!

    They should atleast let you take into the store and let them activate it. This just sucks.

    Now all the phone lines are busy and disconnect you!!
     
  20. Island Dog thread starter macrumors 6502a

    Island Dog

    Joined:
    Sep 11, 2005
    Location:
    St. Cloud, FL.
    #20
    As I said, I don't have credit problems, and money really isn't the issue here. Great how you just instantly think you know all about me. Unbelievable.
     
  21. technicolor macrumors 68000

    technicolor

    Joined:
    Dec 21, 2005
    Location:
    ><><><><
    #21
    Sorry that happened to you. My pre approval code is 9 digits. Try calling the regular customer service on the AT&T site and seeing if a rep can tell you something.
     
  22. D1G1T4L macrumors 68000

    D1G1T4L

    Joined:
    Jun 26, 2007
    Location:
    Phoenix, AZ
    #22
    First it has been a long day for alot of us and I'm sure very tired. It may be a totally different story tomorrow.

    I say talk to AT&T and it may just be a glitch. I'm sure the store is being hit harder then it has ever been hit and is bound to make mistakes.
     
  23. Island Dog thread starter macrumors 6502a

    Island Dog

    Joined:
    Sep 11, 2005
    Location:
    St. Cloud, FL.
    #23
    The other funny thing is I called AT&T and the guy told me, "we aren't doing anything regarding the iPhone tonight". Crazy.
     
  24. bsirman macrumors newbie

    Joined:
    Jun 28, 2007
    Location:
    Newark, DE
    #24
    Same issue...you got it all wrong

    The at&t credit software can onlyprocess so many credit reports at one time. Try the activation again and it should work fine. I got the same message you got and I have good credit.

    -bsirman
     
  25. Chupa Chupa macrumors G5

    Chupa Chupa

    Joined:
    Jul 16, 2002
    #25
    You might want to try activating again before going to the store. ATT's computers were very wonky during the launch. I was in-store and the guy next to me couldn't get approval either. He wasn't rejected, just couldn't get approval. He was told to just get approved on-line. I don't think ATT was really ready for this. Probably why they didn't get a lot of inventory. They were not very effecient. Typical cell phone company...even the gov't could run them better. HA!
     

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