iPod touch Gotta love apple " experts"

[Sir. Cheesecake]

Hi, my name is Alicia. Welcome to Apple!
*

Alicia: How may I help you today?
*

You: Hi Alicia. Any chance you can tell me about the updated ipod touch ship date?
*

Alicia: The iPod touch will ship to customers that preorder by Sept 28th.
*

Alicia: This date also refers to retail stores. I do not have any more specific information on it than that.
*

You: Ok thanks.

O RLY?

I swear those people are as smart and knowledgeable as a sack of rocks.

 

[shadowmoses]

They are pretty much all a waste of time. I have asked a few about the iPod touches and they gave me the same robot response....

ShadoW

 

[mrhockey123]

LOL I just had the same experience tonight.
When will they be in retail stores here?
We don't know
OK, when is mine shipping?
What's your order ID?
...
OK it will ship in about 11 days (28th)


why did he need my order ID to tell me this? ~shakes head~

 

[onionperson654]

I finally got to see an ipod touch in a Best Buy, and I felt like I had to play dumb because I knew so much more than the salesperson (who wan't an idiot, mind you).

They should just outsource tech support to all the people on these boards, the average regular must be far more knowledgable than their support staff (ok, not Apple store staff, perhaps, but phone support certainly).


plus, when you get tech support (for any company) in India all they are doing is going through a large program/database of problems and solutions. Whey don't they just make these availible online instead of very limited knowledge base entries. Then again, tech support on the phone doesn't work that often either